How can we help you?

Browse answers, select a topic, or search your question below.

ALL
Shipping
Returns
Sizing
Club Yandy
Payment
Promotions and Discounts
Account
About Us
CLOSE
Can I opt for a local pickup?
Yes, if you are in the Phoenix, AZ area, you can opt for a local pickup. To do so, you will need to make special arrangements with our customer service team. Please call our customer service team in advance of placing your order at 1-800-883-0860 or 602-732-7350. A customer service agent will need to place the order for you and provide a pick-up time and directions to our warehouse.
CLOSE
International Shipping Policy
## What is your International shipping policy Yandy proudly ships clothing worldwide. We are unable to ship shoes internationally. Yandy offers various international shipping methods. The average shipping time is 2-16 business days, depending on the Country, the size of the town the order is shipping to and the shipping method selected. • The customer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Yandy.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. • We offer multiple international options, however, not all are available in every delivery location. Also, if the value of your package is a specific amount the shipping method may not be available. • The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; Yandy has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond Yandy''s original delivery estimates. Yandy.com is not responsible for additional import taxes, customs duties and fees. • If the customer chooses not to accept your package and pay for the taxes or fees, Yandy will decided to either abandon the package or pay to have it reshipped back to the United States. As a result, all fees will be deducted from your purchase amount. In some cases, you will receive no refund because the cost of returning the items is more than or equal to your purchase. If Yandy chooses not to accept the package back it will be abandoned and you will not receive a refund. • Please contact your local customs office for further information. ## What International shipping methods are available? 1. UPS International Expedited - 2-5 business days. Physical address required no Post office addresses or PO Boxes. Tracking and delivery confirmation. UPS international method has proven to be the best way to ensure that your package arrives in a secure and timely manner of 2-5 business days. UPS Tracking information is provided via email if the customer provided a valid email address. 2. Flat Rate Mail International- Average 10 -16 business days to most major cities. No tracking or delivery confirmation offered. Postal Delivery in most areas. This method is very cost effective if you are not in need of the items right away. The average shipping time is 10-16 business days, depending on the Country and the size of the town the order is shipping to. This is an estimated time frame and not guaranteed. Some countries and locations can take additional time to deliver. This method allows shipment to PO Boxes. 3. Priority Mail International - Average 10 -16 business days to most major cities. Not available in all areas. Limited Tracking with Delivery Confirmation. This method is very cost effective if you are not in need of the items right away. The average shipping time is 10-16 business days, depending on the Country and the size of the town the order is shipping to. This is an estimated time frame and not guaranteed. Some countries and locations can take additional time to deliver. This method allows shipment to PO Boxes. ## What is delivery confirmation? Delivery confirmation allows you find out the date and time your parcel was delivered or the time and date of an unsuccessful delivery attempt. Sometimes there is limited tracking updates on where your package is during transit. The shipping method flat rate delivery confirmation is shipped usually via courier and a physical address is required. Delivery confirmation is not a tracking service. Parcel tracking and deliver confirmation are different services. ## What is parcel tracking? Parcel tracking is an online service to see the different activity on your order once it leaves Yandy''s facility. Tracking will update at different points of time displaying sorting, shipping, custom clearance and package delivery to predict and aid delivery. Tracking will list when the package is delivered or when an attempt is made. ## What does no tracking mean? If you selected the flat rate method - the only updates you will see posted are when your package processed though the exporter in the US. When it states departed - that is the date your package left the US. There will be no other updates. Flat rate shipping is shipped via your local postal service in most cases. Please check where your mail is delivered for your parcel. This method of shipping can be shipped to a post office or PO Box.
CLOSE
What shipping methods do you offer?
** All order ship the same business day if placed by 3:30 pm PST ** ## Within the US ** Yandy Free Flat Rate ** $6.95 or Free if you spend $70 or more. ** UPS 2 Day ** - Price varies on purchase amount 2 business day delivery ** UPS Express **- Price varies on purchase amount 1 business day delivery ** USPS Saturday Delivery ** - Price varies on purchase amount Limited areas ** UPS Saturday Delivery ** - Price varies on purchase amount Limited areas ## Outside the US ** UPS International Expedited ** - 2-5 business days. Price varies on purchase amount ** Flat Rate Mail International **- Average 10 -16 business days to most major cities. No tracking or delivery confirmation offered. Flat Rate $9.95
CLOSE
My package is undeliverable?
The Yandy shipping labels are generated by a computerized shipping tool it creates the label based on the zip code/ postal code. If your zip or postal code is not correct the shipping label may be created incorrectly. Yandy is not responsible for any additional charges needed to reship or retrieve a package. Yandy is not responsible for any lost or undeliverable packages that the address was incorrectly provided. If you are shipping the package to an address you are not listed as a legal resident the package most likely will be returned to Yandy as undeliverable. UPS, USPS-United States Postal Service, International Post or private courier will not deliver a package to a given address unless the package is addressed to the listed resident. As a result, if you are shipping the package to an address that belongs to a boyfriend, girlfriend, or someone else, you cannot list your name as the recipient unless you list it as "In Care of" / C/O the resident of the shipping address. If you are shipping to a business the address must include the business name along with the customer's name so that the post, UPS, and courier most likely will not deliver the package. If the provided address is missing In care of c/o, apartment number / unit number /suite number, business or company that package may be undeliverable. If your package is returned to Yandy, will refund the merchandise charges when the package is returned to Yandy, the shipping charge fees will not be refunded. Undeliverable packages are usually returned to Yandy within 180 days of shipment. Yandy will email you when your undeliverable package has been processed and refunded.
CLOSE
Will I be charged import tax and duty fees?
##If you are shipping outside the US. You do have the likelihood to be charged import fees. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; Yandy has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond Yandy''s original delivery estimates. Yandy.com is not responsible for additional import taxes, customs duties and fees. • If the customer chooses not to accept your package and pay for the taxes or fees, Yandy will decided to either abandon the package or pay to have it reshipped back to the United States. As a result, all fees will be deducted from your purchase amount. In some cases, you will receive no refund because the cost of returning the items is more than or equal to your purchase. If Yandy chooses not to accept the package back it will be abandoned and you will not receive a refund. • Please contact your local customs office for further information.
CLOSE
Are there any days you do not ship?
No Orders are shipped on the following Holidays) January 1 - New Year’s Day January 20 - Martin Luther King Jr''s Birthday February 17 - Presidents Day May 26 - Memorial Day Holiday July 4 - Independence Day 4th Of July September 1 - Labor Day Holiday October 13 - Columbus Day November 27 -28 - Thanksgiving Day December 25 - Christmas Day
CLOSE
Where is my undelivered returned package?
UPS usually returns a package within 1 week back to Yandy. USPS/Post and private international couriers can take up to 180 days if not longer before they are returned. Undeliverable, refused, and unclaimed packages are given no priority to be returned to Yandy but the service partner. Please be patient. Yandy will contact you when the package is returned.
CLOSE
Do you offer Guaranteed Shipping?
• UPS & United States Postal Service Priority Mail Express® options are guaranteed unless noted above in the Ship Time Delivery Date Box. • Guaranteed delivery does not apply in the event of service interruptions or failures caused by events beyond Yandy.com''s control - such as customer/recipient unavailability, incomplete or wrong address, mechanical delays, weather delays and natural disasters. • Guaranteed delivery will be subject to geographic shipping restrictions that may apply to locations. Hawaii & Alaska do not offer a guaranteed overnight method. • Tracking information is provided via email if the customer provided a valid email address. • All orders received by 4 PM Pacific Time will ship on the same day Monday thru Friday* not including Holidays. *Overnight Saturday Delivery exception please see below • Yandy Premium Shipping is an average not a guaranteed method
CLOSE
Why is my packaged delayed?
• Invalid or incomplete address- We ship to the address you provided on your order and is listed on your confirmation email. • Did not supply a valid telephone number on order • Import Customs Delay - your country flags the "lingerie / costume import" • Not available when delivery is attempted • Delivery address does not have regular daily delivery service • Weather Delays • Mechanical Delays • Attempts made to deliver and no one is available to sign for the package
CLOSE
Where do I check my Order Status?
You can check the status of your order online at any time by clicking Help and select [[http://www.yandy.com/OrderTracking|Where's My Order]] Enter your email or order and zip code of where the order is being shipping. Once your order is shipped, up-to-date tracking information is displayed.
CLOSE
What if I am unable to locate my delivered package?
We apologize that you are having trouble locating your package that delivered to the location you provided Yandy. We know that the delivery of your package is important and we want you to receive your products. Please take the take the following steps. • Please confirm that your address was listed correctly. Did you for forget an Apartment #, Unit #, or Ste #? • Look around your front door area - carriers often leave packages in an inconspicuous spot. • If you live in an apartment could the package be at your leasing office? • Do you have cluster mailbox where the post office leaves a notice or key to a large mailbox for oversized packages? • Did you ship the package to a location that you are not listed as a resident? • Did you ship to a business without the business name? • Did you ship to a friends or families address not in their name in care of? • If you still cannot locate your package please contact Yandy immediately at 800-883-0860. Yandy requests that we are contacted within 5 business days of the posted delivery date documented on the UPS or USPS tracking systems. International shipping methods vary. It is the customer''s responsibility to track and locate their delivered package. If you are unable to locate your delivered package contact Yandy immediately. Your Order Confirmation supplied you with the delivery dates, and ability to track your package via the UPS or USPS tracking systems. Failure to notify Yandy ASAP because you are unable to locate your delivered package results in the lost / stolen package as your responsibility. All parcels are insured and there is a limited time frame to file a claim. If we are beyond the claim time frame Yandy is limited on the actions we can take. Please note the shipping address but be correct to file a claim.
CLOSE
When will I receive my order?
At Yandy, we pride ourselves in offering the fastest shipping available. Our shipping department ships all orders within hours of being placed the same business day, during normal business hours. When your order is received is dependent upon which of our shipping methods you opted for upon check out.
CLOSE
How can I earn free shipping?
If you are located within the United States and your order is meets our minimum value requirement, you will receive FREE Flat Rate Shipping. By selecting this option, the order will be received in approximately 2 - 4 business days depending on the location.
CLOSE
Do you ship discreetly?
At Yandy we understand the need for discretion. All merchandise shipped from Yandy is packed in pouches or boxes with our name and logo displayed on the outside. If you still have concerns as to the amount of discretion used in shipping packages from Yandy, please contact our customer service team at 1-800-883-0860 or 602-732-7350 or by email at service@yandy.com.
CLOSE
How soon will my order ship?
We do our best to get you your order as quickly as possible. Except for weekends and shipping holidays, we ship all orders before 4pm Pacific time.
CLOSE
I entered my address wrong
Yandy ships all orders to the shipping address provided by the customer. Yandy accounts, Pay Pal, and Amazon accounts offer the customer the opportunity to update or change the shipping address prior to completing the order online. If the customer does not properly update the shipping address before completing the order Yandy must be immediately contacted to see if the information can be corrected. Yandy is proud at the speed we ship. If we are not notified within an hour it is highly unlikely the correction can be made. If the package has already shipped, there is a very limited amount of support we can assist with, but we will go over our options to help get your package on the right track. Customers are responsible for submitting the complete required address information: • Resident name • Apartment numbers • University Names • Dorm Numbers / Campus mail box numbers • Company/Business Names • C/O resident If your package is returned to Yandy, there is a $6.95 US or $7.95 International fee to have the package reshipped with basic service. You can upgrade to other shipping methods for an additional fees. If a customer no longer wants to receive the package after submitting incorrect address information, Yandy will only refund the merchandise charges when the package is returned to Yandy, the shipping charge fees will not be refunded.
CLOSE
Where are my shoes?
Shoes are shipped from a different location and ship the following business day. Therefore, the transit time is 1 business day longer than non-shoe purchases. Also, shoes cannot be shipped outside the continental US.
CLOSE
Why are there 2 dates on my delivery date?
The 2 dates represent the deliver spread that on average your package will deliver. Delivery spreads are offered on most non guaranteed shipping methods.
CLOSE
USPS Tracking Options?
Yandy proudly ships with the US Postal Service. If you order is shipped with US Mail, Yandy will provide a USPS tracking number. You can sign up for `Informed Delivery® by USPS®` You can Digitally preview your mail and manage your packages scheduled to arrive soon. [[https://informeddelivery.usps.com/box/pages/intro/start.action]]
CLOSE
What is Saturday delivery?
• UPS and United States Postal Service Priority Mail Express® are used for Overnight Saturday Delivery. Not all locations are available for Saturday Delivery. • Saturday United States Postal Service Priority Mail Express® orders received by 1:30 pm Pacific 4:30 pm Eastern Friday ship out on the same business day excluding Holidays. (Does not include HI, AK, PR, or US Virgin Islands) • UPS Overnight Saturday Delivery by 4:00 pm Pacific / 7:00 pm Eastern Friday ship out on the same business day excluding Holidays. • Express orders will be received in the next business day and you will receive detailed tracking information via e-mail provided you include a valid e-mail address with your order.
CLOSE
What is an access point?
A UPS Access Point™ location is a UPS-affiliated retail location offering convenient package drop-off or delivery near your home or work. A UPS Access Point location is represented by a broad array of locations, including newsagents, grocers and convenience stores. With longer opening hours, you will be able to utilize the UPS Access Point network in a variety of ways. UPS Access Point™ lockers help you get fast and secure pickup and drop-off on your schedule. They join the thousands of local businesses, grocery stores, and The UPS Store® locations that make up the UPS Access Point network. All lockers are completely self-service, and most are accessible 24 hours a day. Customer's can control what access point their packages are delivered to along with other features by creating a UPS My Choice®. UPS My Choice® lets you decide how, where and when home deliveries occur to fit your schedule. Get estimated arrival and progress alerts. Sign for a package in advance. Set vacation holds, change a delivery address or hold at a UPS location. Whether online or by mobile, UPS My Choice makes it easy to put your plans ahead of the package. You can sign up at [[https://www.ups.com/us/en/services/tracking/mychoice.page]] ##Yandy is not responsible for an shipping arrangements made between UPS and the customer. ##UPS will only leave your package at a secure location. If they are unable to leave your package at the address supplied securely it will be taken to an access point after the 1st attempt in most cases.
CLOSE
What is your Halloween Return Policy?
Halloween Return Policy All costume purchases made during September 24 - November 1, 2017 can be returned for Store Credit Only and returned within 30 days of purchase. All exclusions apply. Free Costume Returns Offer valid August 16 - September 24, 2017. Try up to 3 costumes risk free. Return any costumes within 2 weeks of arrival at no charge to you. All costumes must be returned and received by October 1, 2017. *Wigs, hosiery and shoes not included. Items must be returned in original condition for refund. US Only.
CLOSE
Can I return only a portion of an item set?
No, all items must be returned as a complete set (just as they were purchased) in the original unworn condition and original packaging.
CLOSE
Can I return shoes or boots?
If the boots or shoes you purchased do not fit they can be returned if they are unworn and in the original packaging, within 30 (thirty) days of the purchase date. Shoes not shipped in their original packaging or if the packaging that is damaged or marred due to improper shipping by the customer is subject to a $10.00 repackaging fee Please note do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton. There is also a 15% restocking fee for any shoe that is refused or returned without a Return Authorization.
CLOSE
When will I receive my Refund?
Banks are quick to take our money, slow to give it back. If you selected refund, we will credit your payment method when your return is processed. You will be notified by email when we complete the process. Your financial institution should refund your account in 2 -5 business days.
CLOSE
Can I return items on an order I already did an exchange or return on?
Yandy issues only one return authorization and return label per order. Therefore you must return all items from a single order at once. You cannot return some items and the rest later because the system will issue another RA.
CLOSE
What is the Christmas Return Policy?
Returns of Christmas themed items purchased between November 21st and December 31st (of each year) must be post marked by January 7th (of the following year) to be eligible for refund, exchange, or store credit.
CLOSE
What is the Valentine’s Return Policy?
Returns of Christmas themed items purchased between January 15st and February 14th (of each year) must be post marked by February 24th (of the following year) to be eligible for refund, exchange, or store credit.
CLOSE
When will I receive my Store Credit?
Store credit will not be available until your return is processed. Store Credit cannot be applied to an existing order and must be used at the time of purchase. The gift card is ready for immediate use once issued.
CLOSE
How will I know Yandy received my return or exchange?
Yandy will email you when your exchange or return has been processed. The email is sent to the email address on the order.
CLOSE
Do I pay for shipping on my exchange?
No, Yandy will ship your newly exchanged item free of charge. The items will be shipped flat rate (2 -5 business days). If you need expedited shipping the customer must pay for additional shipping charges for the upgrade.
CLOSE
How do I return something?
Hey Yandy Girl Oh no, you need to make a return. Please make sure you add all the items from your order including shoes you want to return to your return authorization all at once because you are only issued one return authorization per order. The Return Authorization Process is Easy as 1, 2, 3 1. Click here to get RA 2. Pack items including the return authorization paperwork in a shipping envelope/bag/box. 3. Ship back to Yandy for processing using the USPS return label* or shipping method of your choice. Yandy offers a US Post Office Return Label for US Customers. *There is a $4.95 deduction from your refund or store credit when the supplied return label is used for the return shipment. Exchanges are FREE we do not charge a return label fee if you do an exchange. If you are outside the US or you want to ship the return at your own expense, please address the return package as: Yandy.com Attn: Returns RA # _______ 21615 N 7th Ave Phoenix AZ, 85027 Returns will be processed within 3-14 business days upon receipt at Yandy HQ. Return Policy Click Here Returning outside the US Complete the online Return Authorization process online. The customer is responsible for the shipping back to Yandy. We strongly recommend adding delivery and / or signature confirmation. If you do not have a printer A copy of the RA and Label is emailed to and can be printed later. All returned merchandise is required to have a return authorization or Yandy will not accept the return. Click Here for additional information
CLOSE
Return Label?
All US customers receive a USPS Priority label enclosed in your package. There is a copy of the label enclosed in your required return authorization email. If you choose to use our USPS pre-paid return we will deduct $4.95 from your refund or store credit. Free Exchanges - If you are exchanging your Yandy items there is no fee for use of the shipping label. At this time our international customers are responsible for the shipping fees back to Yandy. If you are outside the US or you want to use your own shipping method at your expense. We strongly recommend adding delivery and / or signature confirmation
CLOSE
Do you offer an exchange for a different item?
We offer exchanges for a different size or color of the item you purchased. We do not offer exchanges for a different item.
CLOSE
What is the Yandy Bra Collection Return Policy?
All bras from the Yandy Bra Collection are part of the Yandy Fit Guarantee and can be returned within 30 days of purchase regardless of reason. Please use our online return authorization to obtain your free return label.
CLOSE
My order is missing an item?
Please check your order confirmation and packing slip to verify the product was on your order. Remember shoes always ship separately once business days later. Make sure you did no select a pre order item. If the item is listed on your packing slip, please contact our Customer Care team with your order number and the missing item's name and item number. We will be happy to resolve this issue ASAP.
CLOSE
My product is defective?
Please contact Yandy Customer Care ASAP with your order number, defective product item number, and a description of the defect. Our team will make arrangements for an easy resolution for you.
CLOSE
I received the wrong item.
First I want to to apologize for the inconvenience. Please verify that the item was not listed on your order confirmation and packing slip. Please contact Yandy Customer Care ASAP with the product name and item number of what you did not receive. And if you can locate the product # on the packaging of what you did receive. The Yandy Customer Care team will take care of this for your right away.
CLOSE
What is your return policy?
## Yandy wants you to `Own Your Sexy`, but if you are not satisfied, all qualifying merchandise can be returned to Yandy within 30 days of purchase. Please make sure you add all the items including shoes you want to return all at once because you are only issued one return authorization per order. If you need a Return Authorization [[https://www.yandy.com/returnauth.php|Please Click Here]] Please view excluded items below. There are separate return/exchange policies in place for Holiday items Halloween, Christmas and Valentine’s Day ## ** Exclusions to Return policy ** • Yandy does not accept returns of items that have been worn or subjected to destructive conditions. • Items not returned in original condition are not eligible for refund, store credit, or exchange. • Items that have been laundered. • Unsealed Panties • Unsealed Hosiery • Unsealed body stockings • Wigs • Items with tags removed. • Items that smell of cigarette smoke, body odor or perfume. • Items that have lotion or body glitter on them. • Items that have human & animal/pet hair on them. • Items that are soiled or stained. • Items not returned in original packaging. • Last Chance Sale items. The above items that are not eligible for returns and will be returned to the customer at the customer's expense. Gift Cards are non refundable or redeemable for cash [[https://www.yandy.com/faq|Yandy FAQs]]
CLOSE
What is my size?
YANDY SIZING GUIDE Yandy knows to feel comfortable, and look great, you need to find the right fit. The lingerie, activewear, dresses, swimwear, and sexy costumes Yandy offers are all form fitting and tend to run small compared to standard dress, pant, and letter sizing. Each Product we offer has distinct sizing standards a unique size chart for each item is supply on the product description page. It is important to know your measurements to find the best fit. 1. To find the most accurate sizing you must have your bust, waist, and hips measurements. 2. Do not use your normal letter, jeans or dress sizes. There is too much variation between designers. 3. Yandy offers numerous brands and designers as a result a distinct size chart is located on each item''''''''''''''''s description page. 4. If you need to know how to measure to get your appropriate measurements use the diagram to the above or click here for our helpful Video https://www.yandy.com/sizing-guide 5. If you are between sizes it is always better to go larger. You can always take it in. Please keep in mind your bust measurement is not your bra size. It is the measurement of the fullest part of your chest. If you use your bra size it will be too small. 6. One Size Fits Most items are suggested to fit 90lbs - 140lbs. If you are XS, SM, MED, and sometimes LG – a one size fit most should work for you. 7. One Size Fits Most Plus or Queen items are if you have more curves. It is suggested to fit 160lb - 225lbs or a size LG, XL, 1X, 2X, and sometimes a 3X. 8. Corset Sizing. You must measure yourself! Don’t Guess! Corset can be one of the hardest pieces of apparel to size. When fitting for a corset, base your purchase off your bust measurements, not your bra size. Your bust is the total circumference of the fullest part of your bust. Select a corset that meets your size requirements, do not purchase a smaller sized corset thinking it will provide more of an hourglass shape. It will be just too tight and unusable. If you select a corset too large it will be too loose to provide the curvy hourglass shape. If you are in between sizes select one sizes down so the corset is extra tight and laces can be used to make any adjustments. Remember to call the Yandy Customer Service Team 1.800.883.0860, if you have any sizing questions or concerns.
CLOSE
What if the item is out of stock?
Thank you for your interest in our products. I apologize that the item you want is not currently available. We anxiously await the merchandise at our facility so we can start offering the products for purchase. At this time, we do not have an arrival date, but you can enter your email into the notify feature on the item description page. The 'Notify Me' feature allow Yandy to email you when the product is back in stock. When the item is made available you will be emailed. If you cannot wait you can always contact customer service at 800-883-0860 to see if we can offer suggestions for a similar item to meet your time frame.
CLOSE
What is Club Yandy?
Monthly subscription program offering: Specially selected lingerie set delivered monthly, Free Shipping, Free Returns, VIP priority customer service number and personal shopper and 20% off during your birthday week.
CLOSE
What is included with Club Yandy
** MAJOR PERKS ALERT!** Specially selected lingerie set delivered monthly! Free Shipping! Free Returns! VIP priority customer service number & personal shopper! 20% off during your birthday week! Great Savings - lingerie sets retail for $24.95 and up! ** LINGERIE CURIOUS ** 1 MONTH | $15.95 ** COMMITTED COLLECTOR ** 3 MONTHS | $44.95 ** TOTALLY OBSESSED** 6 MONTHS | $79.95
CLOSE
How do I sign up for Club Yandy?
Click here to sign up - [[http://www.yandy.com/clubyandy?utm_source=facebook&utm_medium=facebook&utm_campaign=vdayclub&|Club Yandy Sign up]]
CLOSE
What are the Club Yandy's terms and conditions
• The Club Yandy subscription has an initial and reoccurring payment. You accept and are responsible for all charges prior and up to your cancellation. • The Club Yandy prices are subject to change at Yandy.com’s discretion. • For monthly members, your subscription will be automatically extended for a monthly term if you do not cancel or skip within the previous period at the current Club Yandy rate. Your initial payment for 3 month ($44.95) and 6 month ($79.95) memberships may be canceled at anytime. Upon cancellation, you will receive a prorated refund dependent upon the remaining months of your subscription. • To cancel your subscription at any time, you must login to your account and cancel before the next month begins. • For monthly members, Yandy.com will charge your account without your authorization on a monthly basis until your Club Yandy account has been canceled by you. For 3 or 6 month members, Yandy.com will charge your account without authorization for an additional 3 or 6 month membership the the same date of purchase the following month after the 3rd or 6th shipment has been sent. • Yandy.com is not responsible for overdraft or bank charges that may occur from any membership fee due to insufficient funds or credit limit on your bank account or credit card. • Coupons/promotion links can not be used towards your subscription fees. • Terms and conditions can be changed and membership benefits can be cancelled at any time by Yandy.com. Yandy will notify you of any changes when made.
CLOSE
What Payment methods do you accept?
Yandy does not accept personal checks. Yandy accepts most major debit or credit cards through Visa, MasterCard, American Express, Discover Card, Amazon Pay, and Pay Pal. We accept some Pre-paid cards; American Express gift cards tend to be more reliable. We do not offer COD, money order, or pay by check.
CLOSE
What currency is listed on the website?
Yandy is a United States based company. All price values are displayed as US Dollar. You can use an online exchange rate converter to see another country''s currency. Most credit card issuers charge currency conversion fee for foreign purchases made with their credit card, debit, and check cards. Yandy is not responsible for these fees. The conversion fees are an agreement between you and your financial institution. You would need to contact your credit card issuer to confirm what the rates is.
CLOSE
Gift Cards cannot be returned
Gift Cards are non refundable They are a final sale Non redeemable for cash
CLOSE
Can I purchase a Yandy Gift Card?
Yes, gift cards are available for purchase [[http://www.yandy.com/giftcards|Giftcard Order Form]] in both a traditional gift card or electronic gift card sent via email. Gifts are available for purchase online only. Gift cards are non refundable, Non redeemable for cash
CLOSE
Why do I have a $.10 charge?
Yandy places a $.10 transaction preauthorization to verify the cardholder’s information. There will be a $.10 preauthorization for each attempt made to checkout. If information the customer provided is invalid from what the cardholder’s financial institution has there will be a $.10 preauthorization for each attempt made to checkout. The $.10 charges are not charges at all, but a temporary preauthorization done before charging the entire amount. The $.10 will never post and is immediately voided.
CLOSE
Where do I enter my Yandy gift card number?
Yandy Gift Cards and Store Credit numbers are located on the payment page when checking out. Please make sure you are not trying to enter your gift card into the promo code box. You must apply your gift card on the Payment page where it says (I have a gift card or store credit). ​Directions to use your store credit /Gift Card. 1. Add the item or items you wish to purchase to your shopping cart. 2. When you are ready to checkout go to the shopping cart 3. Select your shipping method 4. Step 1 Enter your shipping information 5. Step 2 On the payment page click on (I have a gift card or store credit). Make sure you do not have any spaces in your gift card/store credit card. YOUR GIFT CARD NUMBER IS CASE SENSITIVE - PLEASE ENTER IN ALL CAPS. IF YOU COPY AND PASTE MAKE SURE THERE IS NO SPACE AT THE END OR BEGINNING. 6. Any remaining balance can be used toward a future purchase. Any additional charges will have to paid for with your credit card. 7. Enter your billing information that matches your credit card if different from your shipping address. 8. Complete your order and obtain your order confirmation #. If you are having trouble please make your are your are not entering your store credit into the promo code box
CLOSE
Do you price match?
Yandy does offer a price guarantee. Yandy.com is committed to having the lowest prices on the internet for Halloween costumes, lingerie, ravewear and every other product that we sell. Yandy guarantees that this is the lowest price available online. Beware, many websites are selling cheap imitation knockoffs. Yandy only sells genuine brand merchandise. If you feel we have failed our commitment Price guarantees must be requested online prior to purchase. We do not price guarantee after the purchase has been made. You must request prior to your purchase.
CLOSE
What are your terms & conditions of discounts and promo codes?
Discount links and promo codes must be applied at the time of purchase. Limit one discount link per order. Discounts are not valid on Price Reduced and Clearance items that have a posted price reduction. The total purchase price including the applied discount link must meet the minimum purchase amount to qualify for Free Premium Shipping. If the discount applied drops you below minimum amount you are responsible for the shipping fees. The customer is responsible for all shipping costs on returned merchandise. Promotional offers are not valid on out-of-stock items. Yandy does not honor a promo code, coupon, or discount link on an unsupported Yandy website.
CLOSE
Why was there a price adjustment?
All store prices are subject to change without notice. The price listed at the time of purchase and fulfillment is the final price. The order confirmation and shopping cart reflects the current price. Prices of items at the time of order and fulfillment reflect the current price. The price does not change on a completed order.
CLOSE
Where do I enter my promo code?
We offer a variety of coupons. You can apply your discount by either clicking on the link or entering the promo code on the shopping cart page but clicking on Apply Promotion. The promo box is located at the bottom of the page below the Amazon Pay box.
CLOSE
What doesn't my promo code apply?
Main reason why your promo code will not apply: • Limit one discount link per order. • The promo code is not valid. • The promo code is spelled wrong. • Discounts are not valid on Price Reduced and Clearance items that have a posted price reduction nor on J Valentine products.
CLOSE
How do I create an account?
Go to Account Creation https://www.yandy.com/account
CLOSE
How to reset Password?
You can request a new password by clicking on login and select Forgot your password? Yandy does not force you to create an account as a result many of our customers have checked out as a guest. Yet the customer can still receive our email newsletters and promotional emails and texts but they do not have an account history of their orders. If you would like to create an account to see your order history and earn reward dollars on future orders please go to [[https://www.yandy.com/account]] *Unfortunately the new account will not link with past order but all new order will be listed in your account as long as you log in prior to checkout. If you have additional questions please contact Customer Care at 800-883-0860
CLOSE
When do my Rewards Expire?
• Yandy Rewards Dollars expire 30 days from original purchase or completed product review. You can log into your account to view your reward balance and expiration dates. • Yandy Reward dollars cannot be applied to an order already placed and assigned an order number. If need assistance Yandy Customer Care can place a phone order for you and apply your reward dollars only if your payment method is a direct credit card payment
CLOSE
How do I earn rewards?
You earn rewards $$$ when checking out using your Yandy Account. Account holders can earn One Reward $ for every $10 spent. The reward $’s are valid for 30 days from original purchase.
CLOSE
How do I apply my Rewards?
Glad to hear you are going to use your rewards. You earned them. To apply your Yandy Reward Dollars prior to their expiration you need to log into your Yandy account before checking out. Add the items you wish to purchase to your shopping cart. When you are ready to complete your order Click on one of the following Payment methods offered: ##Direct Credit Card Payment 1. Click on Checkout Now 2. On the payment method page you will see the Apply button for rewards. 3. Click on Apply to add your Reward Dollars 4. You can add any store credit or gift cards on the section too. 5. Please save & continue to complete your order ##PayPal Payment 1. Click on PayPal 2. Confirm shipping address and agree to the PayPal terms and conditions* 3. On the next page you will then see the Apply button for rewards 4. Click on Apply to add your Reward Dollars 5. You can add any store credit or gift cards on the section too. 6. Please save & continue to complete your order ##Amazon Pay Payment 1. Click on Amazon Pay 2. Select shipping address and agree to the Amazon Pay terms and conditions* 3. On the next page you will then see the Apply button for rewards 4. Click on Apply to add your Reward Dollars 5. You can also add any store credit or gift cards on the section too. 6. Please save & continue to complete your order *If your Amazon Pay or PayPal email address is different than your Yandy Account email address that is ok. The rewards will still apply. Your order confirmation will be sent to the email address on your PayPal or Amazon Pay account. However, your order will be available for review in your Yandy account. Yandy will only ship to the PayPal or Amazon Pay approved address.
CLOSE
Adding item to my wish list?
You must be logged into your account to create a wish list. Displays all the wishlists you have created. To view the wishlist you click on the black circle with the plus + sign to expand the list for viewing. To Add items click on the heart on the item and add the product to your preferred wish list To remove items from the wishlist select the X at the top of item image. You usually can create new wishlist by clicking on Add Wishlist. You can share your wishlist by clicking on share. You can share via Facebook, Twitter, or Email. ## All information is available on a full version on a desktop. The mobile version has limited access at this time. You can complete your orders on the mobile version, and everything will register in your account as normal. You just may not be able to view it. You can view the desktop version on your mobile device by doing the following: ### IPhone /IPad How to request the desktop version of a website in mobile Safari Visit the affected site in Safari. Tap and hold the Refresh button in the URL bar. Tap Request Desktop Site. The website will then reload as its desktop version. ### Android / Tablet Request the desktop view of websites as follows: Tap the Menu button (either below the screen on some devices or at the top-right corner of the browser) . Select the Request Desktop Site checkbox (you may need to tap More first) .
CLOSE
How do I log into my account?
Go to [[https://www.yandy.com/account?logint]] Enter User name and password. Many of our customers without accounts can still receive our email newsletters and promotional emails and texts but they do not have an account history of their orders. If you would like to create an account to see your order history and earn reward dollars on future orders please go to https://www.yandy.com/account Unfortunately the new account will not link with past order but all new order will be listed in your account as long as you log in prior to checkout. **Account Page Options** Settings: Update your email, name, and password Order History: View all orders placed under your account. You are able to provide product reviews by clicking on the order number then select Submit Reviews for this Order. Address Book: You can create saved addresses to ship to Wishlist: Displays all the Wishlist’s you have created. To view the Wishlist you click on the black circle with the plus + sign to expand the list for viewing. To remove items from the Wishlist select the X at the top of item image. You can share your wish list by clicking on share. You can share via Facebook, Twitter, or Email. Club Yandy Members only You can change your Club Yandy Shipping address, ship date, and credit card information in this section Rewards: Displays your balance and expiration dates. Account holder can earn One Reward Dollar for every $10 spent. The reward dollar’s are valid for 30 days from original purchase. Account holders can earn One Reward Dollar for every product review completed.
CLOSE
What is your security policy?
ONLINE SECURITY STATEMENT We understand that many consumers are concerned about Internet security. Yandy.com employs industry-leading technologies to store sensitive information and protect it while in transit over the Internet. The following Security Statement describes the technologies we use and provides additional details about how we handle sensitive data like credit card information. We want you to be able to shop at Yandy.com with complete confidence. If for any reason you feel uncomfortable shopping with us online, we invite you to call us and order by phone: 623-551-0060 THE TRANSMISSION OF SENSITIVE DATA We work hard to protect the information that you send to us while it is en route to and from our sites. To provide secure transmission, Yandy.com employs Secure Sockets Layer technology (SSL) on those pages that involve sensitive information such as credit card numbers. SSL, which is supported by a vast majority of Internet browsers available today, is the most commonly employed method of secure, encrypted communication used on the Internet. WHAT HAPPENS TO MY INFORMATION AFTER YANDY RECEIVES IT? SSL protects information en route to us. SecureTrust certificate technology ensures that Yandy.com is the only recipient of this information. But we don't stop there. We also work very hard to make sure the information you send us is stored and managed securely once we receive it. All data collected is stored on site and is protected by multiple levels of data and structural security. Name Contact phone number(s) Address E-mail address Credit card account information We use this information to process your order and to make sure that it is delivered to you. Aggregated order information is also used to track and analyze overall shopping trends, which allows Yandy.com to improve product offerings and services to its members and customers.
CLOSE
What is your privacy policy?
We respect the privacy of our customers. This official Privacy and Security Statement is designed to help you understand what information we gather and how we use it. In our ongoing effort to improve the services and features we provide to our customers, Yandy.com will continue to implement new technologies from time to time. As a result, this policy is subject to change without prior notice. We encourage you to review our privacy policy periodically. ONLINE PRIVACY—THE INFORMATION WE GATHER The type of information we gather online falls into five general categories: Aggregate Site Usage Information Online Order Information Voluntary Registered Shopper Information Click-Stream Data AGGREGATE SITE USAGE INFORMATION We collect and store information about the pages viewed by all of our website visitors. We then use this data in aggregate form to identify overall visitor behavior patterns. Our goal in using this information is to improve our site by making it more responsive to the needs and preferences of our users. Our Web servers automatically collect information about each visitor who requests Yandy.com Web pages, including your computer's internet protocol (IP) address. This IP address allows us to identify your computer on the internet so that the Web content you request from us can be sent to you. From time to time, we may provide portions of this aggregate site behavior information to vendors, consultants, potential advertisers or news agencies. We typically do this in order to demonstrate the amount of interest in our sites and/or to plan for technical infrastructure improvements. ONLINE ORDER INFORMATION If you choose to purchase products from the Yandy.com site, we require the following information in order to fulfill your order: We request an e-mail address during the order process so that we can send an e-mail confirmation message acknowledging the receipt of your order. This message contains your name, address, Yandy.com membership number (if applicable), the list of items you purchased, an order reference number, a confirmation of your shipping method, and the total amount of items requested. Please note that this confirmation e-mail does NOT contain your credit card number. CLICK-STREAM DATA (AND COOKIE TECHNOLOGY) In order to register on-or purchase products from-Yandy.com websites, your browser must be set to accept "cookies." A cookie is a small piece of data housed in a text file or folder on your computer's hard drive that helps us recognize you when you visit our sites. We use cookies to help us remember things such as the following: (1) the profile facts you tell us about yourself, (2) your specified areas of interest on our sites, (3) the items you've placed in your shopping basket, and/or (4) the pages you visit as you shop. The only personal information our Yandy.com cookie can contain is information that you supply yourself. Our cookies cannot read data from other parts of your computer. If you would like more technical information about how cookies work, take a look at http://www.cookiecentral.com. As stated above, you must enable cookies on your Web browser for Yandy.com to function correctly. If you are concerned about information contained in your Yandy.com cookie, you may delete the file(s) at the end of each browser session. View your browser's help file for more information on cookies. Click-stream data is information that describes the page-by-page paths you take as you browse through our websites. Using cookies, we track and store this information to help us positively customize your shopping experience. We may use click-stream data in the aggregate to provide improved services to groups of shoppers who behave similarly. We may also use it on an individual basis to improve your specific shopping experience. COMMUNICATIONS FROM YANDY.COM Whenever you purchase products from Yandy.com, sign up for our newsletter, or any of our on site promotions including the free Yandy Panty, we collect and store the information that you volunteer. Information such as your name, e-mail address, postal address and phone number. The information you supply is added to our customer database. You may receive periodic printed or e-mail communications from us about new products and services, discounts, special promotions or upcoming events. You will not receive any phone calls from us unless there is a customer service issue. In some instances, we use third-party companies to help us provide products and services to you, to assist us in managing customer information, or to fulfill our in house promotions and communicate with you. Some of these companies are given access to your contact information. These companies are contractually restricted from using your information in any manner other than in the service we have contracted them to do. Our customers privacy is very important to us. If you want to be removed from all Yandy.com marketing, choose one of the following options: Send an e-mail and type REMOVE FROM ALL MARKETING in the subject line; call 800-883-0860 Send your request by mail to Yandy.com Membership Services, 41780 N. Vision Way, Building 2 Phoenix, AZ 85086 Remember to include your name, address, membership number (if applicable) and phone number in the request. OTHER PRIVACY NOTES Yandy.com may provide links to websites outside of Yandy.com as an added convenience to the user. There are also affiliates that link to Yandy.com. Any link included does not imply or convey endorsement of the other company or organization, its site, or its products or services. Yandy.com is not responsible for the privacy, terms of use, or other policies of any other website. CHILDREN'S POLICY We do not intend to collect any personally identifiable information from children through our websites. Please do not allow children under the age of 13 to provide any personally identifiable information or participate in the bulletin board sections of Yandy.com websites.
CLOSE
What is Yandy?
Yandy is a retailer of sexy women’s specialty apparel. The Yandy Girl lives on trend. Her passion is for the look, not the label. She trusts Yandy for the latest affordable looks in everyday intimates, lingerie, swimwear and costumes. The Yandy Girl lives out loud and is unapologetically connected with her mind, her body and her own brand of sexy. TOLL FREE: 1-800-883-0860 21615 N. 7th Ave Phoenix AZ 85027
CLOSE
Can you send me a catalog?
Can you send me a catalog? Yandy offers seasonal catalogs with featured items. Our full catalog of items is only offered online.
CLOSE
What is Yandy's phone number?
Phone Information: 602-732-7350 Toll Free: 1-800-883-0860