Where do I check my Order Status? 

 You can check the status of your order online at any time by clicking Help and select Where's My Order. Enter your email or order and zip code of where the order is being shipping. Once your order is shipped, up-to-date tracking information is displayed. 

 Where are my shoes?

Shoes are shipped from a different location and ship the following business day.  Therefore, the transit time is 1 day longer than non-shoe purchases.  Also shoes cannot be shipped outside the continental US.

 How discreet will the packaging be that you ship my order in?

At Yandy we understand the need for discretion. All merchandise shipped from Yandy is packed in pouches or boxes with our name and logo displayed on the outside. If you still have concerns as to the amount of discretion used in shipping packages from Yandy, please contact our customer service team at 1-800-883-0860 or 602-732-7350 or by email at service@yandy.com.

  How can I earn free shipping?

If you are located within the United States and your order is meets our minimum value requirement, you will receive FREE Premium Shipping. By selecting this option, the order will be received in approximately 2 - 4 business days depending on the location.

How soon will my order ship?

We do our best to get you your order as quickly as possible. Except for weekends and shipping holidays, we ship all orders before 5pm Pacific time.

 When will I receive my order?

At Yandy, we pride ourselves in offering the fastest shipping available. Our shipping department ships all orders within hours of being placed the same business day, during normal business hours. When your order is received is dependent upon which of our shipping methods you opted for upon check out.

 What if I am unable to locate my delivered package?

We apologize that you are having trouble locating your package that delivered to the location you provided Yandy.   We know that the delivery of your package is important and we want you to receive your products.   Please take the take the following steps.

·         Please confirm that your address was listed correctly. Did you for forget an Apartment #, Unit #, or Ste #?

·         Look around your front door area - carriers often leave packages in an inconspicuous spot.

·         If you live in an apartment could the package be at your leasing office?

·         Do you have cluster mailbox where the post office leaves a notice or key to a large mailbox for oversized packages?

·         Did you ship the package to a location that you are not listed as a resident?

·         Did you ship to a business without the business name?

·         Did you ship to a friends or families address not in their name in care of?

·         If you still cannot locate your package please contact Yandy immediately at 800-883-0860.

 

Yandy requests that we are contacted within 5 business days of the posted delivery date documented on the UPS or USPS tracking systems.   International shipping methods vary.

It is the customer's responsibility to track and locate their delivered package. If you are unable to locate your delivered package contact Yandy immediately.

Your Order Confirmation supplied you with the delivery dates, and ability to track your package via the UPS or USPS tracking systems. Failure to notify Yandy ASAP because you are unable to locate your delivered package results in the lost / stolen package as your responsibility.

All parcels are insured and there is a limited time frame to file a claim. If we are beyond the claim time frame Yandy is limited on the actions we can take. Please note the shipping address but be correct to file a claim.

What if I entered my shipping information incorrectly or with missing information? 

Yandy ships all orders to the shipping address provided by the customer. Yandy accounts, Pay Pal, and Amazon accounts offer the customer the opportunity to update or change the shipping address prior to completing the order online. If the customer does not properly update the shipping address before completing the order Yandy must be immediately contacted to see if the information can be corrected. Yandy is proud at the speed we ship. If we are not notified within an hour it is highly unlikely the correction can be made. If the package has already shipped, there is a very limited amount of support we can assist with, but we will go over our options to help get your package on the right track.

Customers are responsible for submitting the complete required address information:

·         Resident name

·         Apartment numbers

·         University Names

·         Dorm Numbers / Campus mail box numbers

·         Company/Business Names

·         C/O resident

If your package is returned to Yandy, there is a $6.95 US or $7.95 International fee to have the package reshipped with basic service. You can upgrade to other shipping methods for an additional fees.   If a customer no longer wants to receive the package after submitting incorrect address information, Yandy will only refund the merchandise charges when the package is returned to Yandy, the shipping charge fees will not be refunded.

My Address is correct but the tracking states the package is undeliverable?

If you are shipping the package to an address you are not listed as a legal resident the package most likely will be returned to Yandy as undeliverable. UPS, USPS-United States Postal Service, International Post or private courier will not deliver package to a given address unless the package is addressed to the listed resident. As a result, if you are shipping the package to an address that belongs to a boyfriend, girlfriend, or someone else, you cannot list your name as the recipient unless you list it as "In Care of" / C/O the resident of the shipping address. If you are shipping to a business the address must include the business name along with the customer's name so that the post, UPS, and courier most likely will not deliver the package.

The Yandy's shipping labels are generated by a computerized shipping tool it creates the label based on the zip code/ postal code. If your zip or postal code is not correct the shipping label may be created incorrectly. Yandy is not responsible for any additional charges needed to reship or retrieve a package. Yandy is not responsible for any lost packages that the address was incorrectly provided.

If your package is returned to Yandy, there is a $5.95 US or $7.95 International fee to have the package reshipped with basic service. You can upgrade to other shipping methods for an additional fees.  If a customer no longer wants to receive the package after submitting incorrect address information, Yandy will only refund the merchandise charges when the package is returned to Yandy, the shipping charge fees will not be refunded.

How long does it take for the package to be returned as undeliverable?

UPS usually returns a package within 1 week back to Yandy. USPS/Post and private international couriers can take up to 180 days if not longer before they are returned. Undeliverable, refused, and unclaimed packages are given no priority to be returned to Yandy but the service partner. Please be patient. Yandy will contact you when the package is returned.

 Why is my packaged delayed?

Reasons for Possible Delay:

  • Invalid or incomplete address- We ship to the address you provided on your order and is listed on your confirmation email.
  • Did not supply a valid telephone number on order
  • Import Customs Delay - your country flags the "lingerie / costume import"
  • Not available when delivery is attempted
  • Delivery address does not have regular daily delivery service
  • Weather Delays
  • Mechanical Delays
  • Attempts made to deliver and no one is available to sign for the package

 

Do you offer Guaranteed Shipping?

·         UPS & United States Postal Service Priority Mail Express® options are guaranteed unless noted above in the Ship Time Delivery Date Box.

·         Guaranteed delivery does not apply in the event of service interruptions or failures caused by events beyond Yandy.com's control - such as customer/recipient unavailability, incomplete or wrong address, mechanical delays, weather delays and natural disasters.

·         Guaranteed delivery will be subject to geographic shipping restrictions that may apply to locations. Hawaii & Alaska do not offer a guaranteed overnight method.

·         Tracking information is provided via email if the customer provided a valid email address.

·         All orders received by 4 PM Pacific Time will ship on the same day Monday thru Friday* not including Holidays. *Overnight Saturday Delivery exception please see below

·         Yandy Premium Shipping is an average not a guaranteed method

What is Saturday delivery?

  • UPS and United States Postal Service Priority Mail Express® are used for Overnight Saturday Delivery. Not all locations are available for Saturday Delivery. 
  • Saturday United States Postal Service Priority Mail Express® orders received by 1:30 pm Pacific 4:30 pm Eastern Friday ship out on the same business day excluding Holidays. (Does not include HI, AK, PR, or US Virgin Islands)
  • UPS Overnight Saturday Delivery by 4:00 pm Pacific / 7:00 pm Eastern Friday ship out on the same business day excluding Holidays.
  • Express orders will be received in the next business day and you will receive detailed tracking information via e-mail provided you include a valid e-mail address with your order.

US Shipping Holiday

(No Orders are shipped on the following Holidays)

January 1 - New Year’s Day

January 20 - Martin Luther King Jr's Birthday

February 17 - Presidents Day

May 26 - Memorial Day Holiday

July 4 - Independence Day 4th Of July

September 1 - Labor Day Holiday

October 13 - Columbus Day

November 27 -28 - Thanksgiving Day

December 25 - Christmas Day