Shipping FAQ’s
- Minimum $70.00 purchase to qualify for Free Flat Rate Shipping does not include expedited shipping methods or non US shipping destinations.
- Your order confirmation clearly states the Delivery Spread or Guaranteed Delivery Date.
- We offer Overnight Express, USPS 2-3 Priority, UPS 2-Day, UPS 3-Day and UPS Ground at an additional charge. Shipping fees are calculated in your online shopping cart.
- Yandy.com uses the United States Postal Service Priority Mail, First Class Mail or UPS Ground as the standard shipping flat rate shipping method, with this method we determine the best method.
- Only orders shipping within the United States, US Virgin Islands, Puerto Rico, Guam, Northern Mariana Islands, or to an APO qualify for Free Shipping
- APO and PO Box shipments must ship using the United States Postal Service Only no UPS. No express service is available to APO/FPO addresses.
- Tracking information is provided via email as long as the customer provided a valid email address.
- Tracking information is not available for APO/FPO addresses.
- If you are unable to sign after the attempted deliveries a notice may be left to pick the package up at the post office or arrange a delivery with UPS.
- Tracking information is provided via email as long as the customer provided a valid email address.
- UPS & USPS Express Delivery options are guaranteed unless noted above in the Ship Time Delivery Date Box.
- Guaranteed delivery does not apply in the event of service interruptions or failures caused by events beyond Yandy.com’s control – such as customer/recipient unavailability, incomplete or wrong address, weather delays and natural disasters.
- Guaranteed delivery will be subject to geographic shipping restrictions that may apply to particular locations. Hawaii & Alaska have limited overnight service.
- Tracking information is provided via email as long as the customer provided a valid email address.
- All orders received by {cutoff} will ship on the same day Monday thru Friday* not including Holidays. *Overnight Saturday Delivery exception please see below
Overnight Saturday Delivery
- UPS and USPS Express are used for Overnight Saturday Delivery. Not all locations are available for Saturday Delivery. Check your Area for Saturday Delivery Eligibility
- USPS Express orders received by 3:00pm Pacific 6:00pm Eastern Friday ship out on the same business day excluding Holidays.
- UPS Overnight Saturday Delivery by 5:00 pm Pacific / 8:00 pm Eastern Friday ship out on the same business day excluding Holidays.
- Express orders will be received in the next business day and you will receive detailed tracking information via e-mail provided you include a valid e-mail address with your order.
What if I am unable to Locate my Delivered Package?
Yandy needs to be contacted within 5 business days of the posted delivery date documented on the UPS or USPS tracking systems. International shipping methods vary.
It is the customer’s responsibility to track and locate their delivered package. If you are unable to locate your delivered package contact Yandy immediately.
Your Order Confirmation supplied you with the delivery dates, and ability to track your package via the UPS or USPS tracking systems.
Failure to notify Yandy ASAP because you are unable to locate your delivered package results in the lost / stolen package as your responsibility.
What if I entered my shipping information incorrectly?
Yandy ships all orders to the shipping address provided by the customer. The address is sent through a computer generated shipping tool to create a shipping label.
Customers are responsible for submitting the complete required address information including apartment numbers, building numbers, dorm numbers, university/dorm names, company names, and / or any other necessary shipping information.
The Yandy computer generated shipping tool creates the label based on the zip code/ postal code.
If you notice an error, please contact Yandy ASAP to correct the address.
If the package has already shipped, there is a very limited amount of support we can assist with, but we will go over our options to help get your package on the right track.
UPS, USPS- United States Postal Service, International Post or private courier will not deliver package to a given address unless the package is addressed to the listed resident.
As a result, if you are shipping the package to an address that belongs to a boyfriend, girlfriend, or someone else, you cannot list your name as the recipient unless you list it as “In Care of” / C/O the resident of the shipping address.
Yandy is not responsible for any additional charges needed to reship or retrieve a package.
If your package is returned to Yandy, there is a $5.95 US or $7.95 International fee to have the package reshipped with basic service. You can upgrade to other shipping method for an additional fees.
If a customer no longer wants to receive the package after submitting incorrect address information, Yandy will only refund the merchandise charges, the shipping charge fees will not be refunded.
