• Most items purchased from Yandy.com may be returned within 15 (Fifteen) days from the date the order was placed as long as a Return Authorization Number has been issued.  This means the return package must be received by Yandy within 15 (Fifteen) days of purchase.

• All packages received back to Yandy.com must have a Return Authorization number clearly written on the outside of the package to be excepted.  Yandy.com has the right to refuse any package that does not have a Return Authorization number included.  To Obtain a Return Authorization click on www.yandy.com/returnauthorization.   RA# Process steps are located in Section 3.
  

• A full merchandise refund / store credit , excluding shipping charges will be issued for a return.

• The customer is responsible for all shipping costs incurred when sending back any items.  We strongly recommend adding delivery confirmation and/or signature confirmation to all return packages as Yandy.com is not responsible for any packages lost in the mail stream.  It is the customer's responsibility to research any lost package shipped back to Yandy.com that may have been lost in the mail stream.

•     Panties (Please note, due to federal laws and for the health of our customers and staff, we are unable to issue refunds on panties or items that cover the crotch.)
•     Stocking 
•     Wigs
•     Items that have been worn
•     Items with tags removed
  
•     Items that smell of cigarette smoke or perfume
•     Items with stains
•     Items not returned in original packaging
  

Step 1 - Retrieve the referenced order by entering the order number and shipping zip code into the provided fields.

Step 2 - Select the check box for the appropriate item(s) you want to return for exchange, store credit, or refund.

Step 3 - Fill out the reason for return/exchange field

Step 4 - Click on the appropriate button for what action you would like to take with the selected item(s)

          1.  Get Store Credit for Selected Items

          2.  Refund Selected Items

          3.  Exchange Selected Items

 ***Please ensure that your pop-up blocker is off *** You want to be allowed to view items

Step 4a. - If the exchange option was selected, your returnable item(s) will be displayed. ( If you selected Store Credit or Refund please proceed to Step 6)

Step 4b. - Select new item(s) as replacements enter the product name or SKU # into the search box. You can change a current item(s) size and color, or select a completely different item.

• Use the search tool to find your desired exchange by Name or SKU number.
• When you have found your desired item click on it.
• After you select the size, color, and quantity – click on exchange.
• The new item will be listed on the screen along with any price difference.

***Please ensure that your pop-up blocker is off. 

Step 6 - Once a return authorization has been issued please do the following:

1. Print the Return Authorization form and place it inside the package along with the item(s) being returned or exchanged.  If you are unable to print the Return Authorization please write the information that is on your screen on to a piece of paper. Be sure to include your RA number. 

2. Write the number on the outside of the package in large print so it is clearly visible to our Customer Service Department.

If no Return Authorization is visible, Yandy.com will not accept the package and it will be returned to the customer at the customers’ expense. Print the Return Authorization form and place it inside the package along with the item/items being returned or exchange