Yandy accepts no merchandise returns or exchanges after 15 (fifteen) days from the date of purchase. 

Eligible items requesting to be returned must be in their original unworn condition & packaging.

The customer must obtain a Return Authorization Number (RA#) online before the merchandise is mailed back to Yandy.  Customer can select an exchange, request store credit, or a refund when obtaining the RA#.  

There are separate requirements in place for Holiday Policies -Christmas, Valentines Day, and Halloween, please see below.  

• Please inspect your package once you receive it. In the rare case there is a damaged item, missing item or an incorrect item in your package we require that you contact us within 48 hours after receiving your package. If no attempt to contact us via telephone, email, or Live Chat is made regarding the damaged / missing items within 48 hours, all items are deemed correct & received.

In order for Yandy to process & delivery your Halloween costume promptly all purchases made between the accepted time period of September 1, 2011 – October 15, 2011 can be returned for Store Credit Only. - All costume purchases after October 15, 2011 are a Final Sale – no exchange, no refund,

nor store credit.

• To receive store credit, costumes purchased during the accepted time period must be post marked within 10 (ten) days of the purchase date listed on your invoice.

• The customer must obtain the required Return Authorization Number (RA#) online www.Yandy/returnauthorization before the merchandise is returned to Yandy.

• No RA# will be issued for costumes purchased after October 15, 2011

• If no Return Authorization is visible on the outside of the package, Yandy will not accept the package and it will be returned to the customer at the customers’ expense.

• Please inspect your package once you receive it. In the rare case there is a damaged item, missing item or an incorrect item in your package we require that you contact us within 48 hours after receiving your package. If no attempt to contact us via telephone, email, or Live Chat is made regarding the damaged / missing items within 48 hours, all items are deemed correct & received.

• Please immediately try on the main portion of your costume to ensure it fits properly. Please do not try on any panties, stockings, or accessories until you know the costume fits properly.

• In the event that your costume does not meet your needs without delay please obtain your Return Authorization Number (RA#) online*. And, promptly ship back your costume for Store Credit before your 10 days from the purchase date are gone.

* (Only Valid for Costume Purchases made between Sept1–Oct 15)

• Due to time constraints all costume purchases after October 15, 2011 are a FINAL SALE there are no returns or exchanges permitted.

• Once your return is received & processed -Your Store Credit will be promptly emailed to your email address listed on your order. It will be ready for immediate use. Check your email.

Eligible Holiday Gift items purchased between November 15, 2011 – December 31, 2011 must be post marked by Saturday January 7^th, 2011.  Eligible items can be returned for exchange, store credit, or refund.  The items must be in their original unworn condition with original packaging.  If you are unable to obtain a return authorization number online you must call Yandy Customer Care for a RA# or your package will be refused upon delivery.

Eligible Valentine Gift Items must be return to Yandy post marked by February 22, 2011.  Eligible items can be returned for exchange, store credit, or refund.  The items must be in their original unworn condition with original packaging.  If you are unable to obtain an return authorization number online you must call Yandy Customer Care for an RA# or your package will be refused upon delivery.

Most items purchased from Yandy are eligible for return or exchanged as long as they are in their original unworn condition, with all pieces/accessories, and in their original packaging.  There are some items that cannot be returned. Please see below.

No, you can exchange or return multiple items on an order but you cannot make multiple exchanges on the same order.  1 RA# is issued to each order.  You cannot make repeated returns on the same order.

• Panties ( Please note, due to federal laws and for the health of our customers and staff, we are unable to issue refunds on opened panties or items that cover the crotch.
• Stocking, body stocking, Eye Lashes, Pasties, body appliques, and pantyhose
• Wigs
• Items that have been worn
• Items that have been laundered.
• Items with tags removed.
• Items that smell of cigarette smoke, body odor or perfume.
• Items that have lotion or body glitter on them.
• Items that have human & animal/pet hair on them.
• Items that are soiled or stained.
• Items not returned in original packaging.
• Sale or Clearance Items – This means you cannot return a clearance item due to dislike, quality, sizing, or color.  It is a final Sale.

• Original tags
• Insert cards
• Vinyl Hanging Snap Bags with Photo Insert
• Bar code identification
• Sticker labels
• Boxes / Cartons
• Plastic packaging

If you cannot obtain a return authorization online please contact Yandy Customer Care 1.800.883.0860. Please do not ship your return back to Yandy because all packages are refused if they do not have a RA#.

Please do not try the intimate part of the items on.  We cannot accept the primary item back if the accessory items such as pantie or stockings have been tried on.  Just quickly try on the primary item such as baby doll or corset, not the accessory items such as the pantie or stockings.

No, all items have to return as a complete set in the original unworn condition and original packaging.

If the boots or shoes you purchased do not fit they can be returned or exchanged if they are unworn and in the original packaging, within 15 (fifteen) days of the purchase date.  Shoes not shipped in their original packaging or if the packaging that is damaged or marred due to improper shipping by the customer is subject to a $10.00 repackaging fee.  Please note do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton.

The merchandise is refunded to the credit card used to make the transaction or a store credit is issued.  The original shipping and handling charges are non-refundable. Refunds and store credit are for merchandise only.

A store credit is a unique gift card number that is emailed to you. You can use it to purchase any item at Yandy.  A store credit never expires.

Returns and exchanges are process by the Yandy Return/Exchange Team within 24 hours of receipt from UPS, USPS, FedEx, or other shipping methods.

Yandy will email you when your exchange or return has been processed.

Please allow up to 2 billing cycles for a refund to appear on your credit card statement.  Many credit card companies have in their terms and conditions that they have the right to take 3 –4 weeks to credit your account with a refunded amount.  If you have any questions concerning when your refund will post on your account you must contact your credit card company or bank.

Yes, the customer is responsible for all shipping cost incurred when sending back any items.  Yandy strongly recommends adding delivery confirmation and/or signature confirmation to all return packages as for Yandy is not responsible for any packages lost in the mail stream.  It is the customer’s responsibility to research any lost package shipped back to Yandy that may have been lost in the mail stream.

No, Yandy will ship your newly exchanged item free of charge.  The items will be shipped flat rate (2 –5 business days). If you are in need of expedited shipping the customer will have to pay for additional shipping charges for the upgraded.

All packages received back to Yandy must have a return authorization number clearly written on the outside of the package.  The return package must be received within 15 day Standard Policy or listed Holiday Policy.

Yandy has the right to refuse any package or merchandise for the following reasons:

• No Return Authorization Number / RA# on the outside of the package
• Past the Standard 15 day Return/Exchange Policy or the posted Holiday Return Policy
• An ineligible return item  (please see not eligible for return list)
• Unable to accept do to condition of item.
• Not in original packaging
• A clearance / discounted item

No, items chosen for exchange are based on availability at the time the return items are received and cannot be placed on hold for a customer while they are sending the original package back to Yandy.  You can complete a Fast Exchange so your requested item is shipped to you in the next 24 hours.

A Fast Exchange is when you purchase your replacement exchange item before shipping back the original item.  When the original item is received you are refunded as long as the item is in its’ original condition and within the 15 day time frame.   A Fast Exchange allows you to ensure you will receive the product faster than the conventional exchange process.  The Fast Exchange is a great option for Hot Selling items and when you are in a time crunch.  Please call Yandy Customer Care 1.800.883.0860 to complete a Fast Exchange.

Contact Yandy Customer Care immediately with your Order # and SKU#.  Check to make sure the missing item was included on your packing slip.  Our superb customer care team will be happy to resolve the situation ASAP.

Contact Yandy Customer Care immediately with your Order # and SKU#.  Please provide the nature of the defect.  Yandy’s excellent customer care team will work with you to resolve the situation.

Please call the Yandy Customer Care Team ASAP.  If your order has not left our warehouse, we will give our best efforts to locate the package and make any necessary changes.  If the order has already shipped, or cannot be located in the shipping containers, Yandy will not be responsible for any additional costs added to correct the order.

Yandy ships all orders to the shipping address provided by the customer.  The address is sent through a computer generated shipping tool to create a shipping label.  Customers are responsible for submitting the complete required address information including apartment numbers, building numbers, dorm numbers, university/dorm names, company names, and / or any other necessary shipping information.

The Yandy computer generated shipping tool creates the label based on the zip code provided.

If you notice an error, please contact Yandy ASAP to correct the address.  If the package has already shipped, there is a very limited amount of support we can assist with, but we will go over our options to help get your package on the right track.

UPS and USPS, the United States Postal Service, will not deliver package to a given address unless the package is addressed to the listed resident.  As a result, if you are shipping the package to an address that belongs to a boyfriend, girlfriend, or someone else, you cannot list your name as the recipient unless you list it as “In Care of” / C/O the resident of the shipping address.