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FAQ'S • Why choose Yandy? We know that you have a choice when you shop online. Our goal is to offer the best value on the best lingerie, costumes, shoes, clothing, swimwear, bridal and active wear. We strive to bring you the best products, the lowest prices, and the most convenient shopping experience anywhere with customer service that is second to none. Most of our customers are surprised at how quickly they receive their packages. Live Inventory System - Our site is designed to only allow you to order products we currently have in our warehouse. With our live inventory system, everything available on the site is in stock. Many companies you find online do not keep inventory on hand and choose to drop ship with a larger distributor, thus taking longer to get to you. We are NOT a drop shipper. Same Day Shipping - All orders ship the same business day using Priority or Express shipping. With some other online stores you can expect to wait days before your order actually ships.
Up-To-Date Order Status - You can check the status of your orders online at anytime by clicking the "Account Login" link at the top of the page or by visiting Yandy.com/account. Once your order is shipped, up-to-date tracking information is displayed. Toll Free Number - We are here to help you, and we have a toll free number to reach our Award Winning Customer Service Team. Amazingly, many online stores do not provide customer service via telephone. You can reach us at 1-800-883-0860 or 623-551-0060. Live Chat Help - With one click, you can get live help from our Award Winning Customer Service Team. We are here to help you.
Privacy and Security - We understand that many consumers are concerned about Internet security. Yandy.com employs industry-leading technologies to store sensitive information and protect it while in transit over the Internet. Our site uses the latest 256-Bit Digital SSL security technology with Extended Validation that certifies that our site is not only secure, but that this business and address has been validated by Secure Trust, an independent third party. We want you to be able to shop at Yandy.com with complete confidence. If for any reason you feel uncomfortable shopping with us online, we invite you to call us and order by phone: 623-551-0060 or 1-800-883-0860. • Why was I not able to select my size/color choice? Please check the details provided for the item to determine if the item comes in the size you wish to purchase. "One size fits most" items will not have a size selection available. If a specific item states that it is "out of stock" we do not currently have that item in our warehouse ready for shipping and you will not be able to add the item to your online shopping cart. Yandy is committed to only allowing a customer to purchase an item we know we have instock. That is why our site keeps a live inventory. • When will I receive my order? We will do everything possible to get your items to you as soon as possible. Any orders submitted prior to 4:00pm Pacific time on a business day will be shipped out on the same day. If you choose the Priority Mail delivery service, the estimated delivery time within the United States is 2 to 3 business days. • Check, Money Order, or Paypal? Yandy does not accept Paypal or checks. We do accept Visa, MasterCard, American Express and Discover Card. It does not matter if the card is Debit or Credit. If you need to make special payment arrangements, please contact our Customer Service Team at 1-800-883-0860 or 623-551-0060. Or email us at • Gift Cards? Gift Cards are available on the site, in your choice of traditional card style or e-card. They may also be purchased by calling our Customer Service Team at 1-800-883-0860 or 623-551-0060. • Billing address? What is this? Are you going to send me a bill? No, but this step is important. Your billing address needs to match the address shown on your credit card statement. This is a security measure we use for protection against fraud. Any fraudulent activity on Yandy.com is documented and reported to law enforcement. • How discreet is the packaging you ship my order in? Yandy merchandise is shipped in very discreet packaging. We use pouches or boxes provided by The United States Postal Service. The return address does say "Yandy" and gives our physical address. If this is a problem for you, please call our Customer Service at 1-800-883-0860 or 623-551-0060, or send us an email at • Can I do a local pickup? You certainly can! If you are local to Phoenix, Arizona, you may do a local pickup during our normal business hours. Please let us know that you are going to do a local pickup prior to placing your order because we do ship very quickly. If you would like to do a local pickup, give our Customer Service Team a call @ 1-800-883-0860 or 623-551-0060, or send us an email at • How can I earn free shipping? If you are in the United States and your retail order is at least $70.00, you will receive FREE SHIPPING! During Promotional Periods, which are subject to change without notice, we offer Free Standard Shipping to all US destinations on orders over $70.00. Free shipping uses our carrier of choice, ships the same day, and will be received in approximately 2-5 business days depending on your location. • How soon will my order ship? We do our best to get you your order as quickly as possible. With the exception of weekends and shipping holidays, we ship all orders before 4pm Pacific time. All evening orders are shipped the next business morning by 10am Arizona time. • I did not receive my Confirmation Email. This is usually caused by a spelling mistake in the email address. We DID receive your order if you saw a message at the end of the checkout process that said "Thank You For Your Yandy.com Order". Your email provider may have a spam filter that is blocking our confirmation email from getting to you. If you are concerned about whether or not we received your order, please email us at • What is your Halloween Return Policy? All orders placed before October 1st are eligible for normal 15 Day return policy. All orders placed on or after October 1st and before October 31st are final sales. Any returns or exchanges sent to Yandy for orders placed after October 1st will be refused and returned to sender.
• What if the item I purchased does not fit? If you are not happy with the fit of your item, you are welcome to return or exchange it. All returns must include their original packaging and tags. You are responsible for getting your unwanted items back to us, but Yandy will pay the shipping cost for one exchange per order. For the courtesy of our other shoppers, please try on all items over your intimate apparel. • What if I do not like the item I purchased? If you are unhappy with your selection, you are welcome to exchange or return your purchased item(s). For the courtesy of our other shoppers, please try on all items over your intimate apparel. All returns must include their original packaging and tags. You are responsible for getting your unwanted items back to us, but Yandy will pay the shipping cost for one exchange per order. • When will this item be back in stock? If an item on our website says that it is out of stock, it really is. Sometimes, we can tell you how soon we may expect it back. If your heart is really set on something that is currently out of stock, please email our customer service team at • Can I back order an item? Sorry, we do not allow back orders. This is because manufacturers are only able to give estimates as to arrival dates of items. We don't want to take our customers money, only to disappoint them when an item does not arrive on the estimated date. We will be happy to give you an estimated date of arrival on any item on our website.
• Can you send me a catalog? Because we add new items to our website daily, it would be very difficult to maintain an up-to-date printed catalog. In order to keep our prices low, we have chosen not to distribute a printed catalog at this time. • How can I receive my exchange faster? All exchanges are processed within 2 business days after they are received back. If you are unable to wait for us to receive your exchange item back and ship out the new item, you may want to consider placing an additional order for the item you need and then returning the item you want to exchange the same day. We will then issue a refund for the original item once it is returned. However, it is important to let our customer service team know what you are doing so that we can help you avoid an extra shipping charge. You may contact our Customer Service Team by calling 1-800-883-0860 or emailing us at • Lingerie Terms Bustier - Corset like garment, but lighter in weight and without the heavy structure of a corset. Bustiers are usually shorter than corsets, ending at the waist, and are often worn on the outside rather than strictly as an undergarment. Some come with G-String, thong or panty. Camisole or Cami - A short sleeveless undergarment for women. A short negligee sometimes worn as an outer garment (depending on the material) or under a suit jacket. Charmeuse - A fine, semi-lustrous, satin-like, silky, soft material. Chemise - A loose-fitting dress type garment without a waist that hangs from the shoulders, typically with a short hemline. Corset - A close fitting undergarment often tightened with laces. Most corsets extend from the breasts to the hips, and are constructed to enhance the figure by cinching the waist, thereby enhancing the bust and hips. Most corsets are fitted with four or more adjustable garter straps to support the stockings of your choice. Cuban Heel - A rectangular designed reinforced heel, usually with a reinforced foot and back seam. Fence Net - A very large net design similar to that of a chain link fence and used for stockings. Fishnet - A smaller net design, which is taken from the construction of a fisherman's net, usually made of nylon or nylon-lycra blends. G-String - A panty with a very thin (string like) band of fabric in the back. Garters - The clips that attach to the top welt of the stockings are called garters. Generally they are attached to an adjustable elastic strap, which is in turn attached to the garment worn on the waist or body, these are called garter straps. Garter Belt or Garter Belts - These are garments made for the express purpose of holding up stockings. Garter Hose - This refers to a garment where a waist band, garter straps and stocking legs are permanently attached in one piece, simulating the use of a garter belt and stockings, but in fact being a one piece garment. You can see an example of this by searching Garterbelt Pantyhose on www.yandy.com Opaque - The term given to stockings or tights when made of a higher density material, making them less transparent and appear more dense than the lighter choices. Reinforced - The sections of a garment that have been strengthened by double knitting to provide additional durability. This usually resulted in a darkening of the area, which is then considered a design feature. Shelf Bra - Comes below the breast to just under the nipple. It's usually supported and structured though the "boning" process which helps in uplifting the breasts for added cleavage. Silicone - A rubber like polymer, which maintains its elasticity over a wide range of temperatures. Used inside the lace top of hold-up stockings to cling to the skin and help keep the stocking up without garters Stay Up Stockings - Stockings that stay up without the need for garters. True hold-ups usually consist of a decorative stretch lace top, with a silicone band inside of the lace to help grip the leg. Stockings - Although the popular use of this word has come to be "anything worn on the legs" (i.e. pantyhose, hold-ups or tights), we will stick with the more traditional definition. Stockings, as referred to on this web site, are the traditional style that are put on individually and attached at the top to a garter for support. These can come in plain top, satin top, or lace top, but should not be confused with hold-ups, which stay up by themselves. Tap Pants - Very feminine boxer shorts. Teddy - A woman's undergarment combining a camisole top and panties. Thong - A panty with a small strip or band of fabric in the back. Thongs have more material in the back than a G-string. Tights - These are pantyhose made of a heavier denier in opaque or semi-opaque materials. They are usually dyed in deep colors and are more sporty and durable than pantyhose. Underwire - A strip of flatted steel-wire (or other man-made material) placed under the cups of the bra (sewn into the material) for added support. |
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