Yandy
Return and Exchange Policy
Halloween
Return Policy
In
order to process and deliver your Halloween costume and accessories
promptly, all purchases made between:
September
1, 2013 - November 1, 2013 can be returned for store
credit only.
Please inspect
your package once you receive it.
In the rare case that there is a damaged item, missing item or an
incorrect item in your package we require that you contact us within
48 hours after receiving your
package. If no attempt to contact us via telephone or email is made
regarding the damaged / missing items within 48 hours, all items are
deemed correct and received.
Items not eligible to be
returned : Panties, Stocking, body stocking, Eye Lashes, Pasties,
body appliques, pantyhose, wigs, and price reduced or Clearance
Items
In the event that your costume does not meet your needs, without delay, go to our website and click on the Customer Service Link on the upper right hand corner or the Return Policy Link on the very bottom of the web page. Please follow the Return Process directions. The required paper work must be enclosed in your return package for the items to be accepted. This is an online process. To receive store credit, costumes must be post marked within 10 (ten) days of the purchase date listed on the invoice.
Non
Halloween Merchandise Return Policy
Yandy will gladly accept eligible
merchandise received within 15
(fifteen) days from the date of
purchase. You can return for refund, exchange or store credit.
The customer must obtain a Return Authorization Number (RA#) online
before the merchandise is mailed back to Yandy.
There are separate requirements in place
for Holiday Policies.
Items not eligible to be
returned : Panties, Stocking, body stocking, Eye Lashes, Pasties,
body appliques, pantyhose, wigs, and price reduced or Clearance
Items
Please inspect your package once
you receive it. In the rare case there is a damaged item, missing
item or an incorrect item in your package we require that you
contact us within 48
hours after receiving
your package. If no attempt to contact us via telephone, email, or
Live Chat is made regarding the damaged / missing items within 48
hours, all items are deemed correct & received.
Yandy
Return Policy FAQ
What
is the Halloween Return Policy?
September 1, 2013 - November 1, 2013 can be returned for store credit only.
What
is the Christmas Return Policy?
Eligible
Holiday Gift items purchased between November 15, 2013 –
December 31, 2013 must be post marked by Saturday January 7th,
2014. Eligible items can be returned for exchange, store
credit, or refund. The items must be in their original unworn
condition with original packaging. If
you are unable to obtain a return authorization number online you
must call Yandy Customer Care for a RA# or your package will be
refused upon delivery.
What
is the Valentine's Day Return Policy?
Eligible
Valentine Gift Items must be return to Yandy post marked by February
22, 2014. Eligible items can be returned for exchange, store credit,
or refund. The items must be in their original unworn condition with
original packaging. If you are unable to obtain an return
authorization number online you must call Yandy Customer Care for an
RA# or your package will be refused upon delivery.
How
do I obtain the required Return Authorization Number / RA#?
Check
your merchandise - make sure the items are in their original
condition and you have the complete original packaging
Obtain
access to a computer and printer.
Have
your Order ID Number and ship to Zip Code available
Decide
if you want to exchange the item or do you want a store credit or
refund?
If
you want to exchange your item(s) make sure you have the SKU#, size,
and color of the new item(s).
To
Obtain a Return Authorization click on link
www.Yandy/returnauthorization.
Retrieve the referenced order by entering the order number and
shipping zip code into the provided fields.
Follow
the Return Authorization prompts to complete the online process.
Print
the Return Authorization form and place it inside the package along
with the item(s) being returned or exchanged. A copy is also
emailed to you.
If
you are unable to print the Return Authorization please handwrite
the information that is on your screen on to a piece of paper.
Be sure to include your RA number.
If
no Return Authorization is visible on the Outside of the package,
Yandy will not accept the package and it will be returned to the
customer at the customers’ expense.
As
the customer you are responsible for the shipping fees back to
Yandy. Please ship whatever shipping method you prefer. Yandy
strongly recommends adding delivery confirmation and/or signature
confirmation to all return packages as Yandy is not responsible for
any packages lost in the mail stream. It is the customer's
responsibility to research any lost package shipped back to Yandy
that may have been lost in the mail stream.
Address
the return package as stated on you RA# paperwork.
How
can an international customer complete a return?
Yandy
is aware that some of our international shipping options delivery
beyond our return policy 15 days time frame. Please contact Yandy
customer service at service@yandy.com
so we can email you Return Authorization number. Please note
international customers are responsible for the shipping fees on any
exchanged products-$7.95 basic flat rate international service. You
can upgrade to other shipping method for an additional fees. All
other return terms and conditions are the same for international
customers except for the time frame.
Can
I Return or Exchange All merchandise?
Most
items purchased from Yandy are eligible for return or exchanged as
long as they are in their original unworn condition, with all
pieces/accessories, and in their original packaging. There are some
items that cannot be returned. Please see below.
What
is not eligible to be returned to Yandy?
Items
not returned in original condition are subject to no refund, no store
credit, no exchange and / or a 20% restocking fee.
Panties
( Please note, due to federal laws and for the health of our
customers and staff, we are unable to issue refunds on opened
panties or items that cover the crotch.
Stocking,
body stocking, Eye Lashes, Pasties, body appliques, and pantyhose
Wigs
Items
that have been worn
Items
that have been laundered.
Items
with tags removed.
Items
that smell of cigarette smoke, body odor or perfume.
Items
that have lotion or body glitter on them.
Items
that have human & animal/pet hair on them.
Items
that are soiled or stained.
Items
not returned in original packaging.
Sale
or Clearance Items – This means you cannot return a clearance
item due to dislike, quality, sizing, or color. It is a final Sale.
The
above items that are not eligible for returns and will be returned
back to the customer at the customer’s expense.
Can
I return items on an order I already did an exchange or return on?
No,
you can exchange or return multiple items on an order but you cannot
make multiple exchanges on the same order. 1 RA# is issued to each
order. You cannot make repeated returns on the same order.
What
is Original Packaging?
What
if I cannot obtain a Return Authorization online?
If
you cannot obtain a return authorization online please contact Yandy
Customer Care 1.800.883.0860. Please do not ship your return back to
Yandy because all packages are refused if they do not have a RA#.
What
if the items I order includes a pantie, g-string, thong, or
stockings?
Please
do not try the intimate part of the items on. We cannot accept
the primary item back if the accessory items such as pantie or
stockings have been tried on. Just quickly try on the primary
item such as baby doll or corset, not the accessory items such as the
pantie or stockings.
Can
I return only a portion of an item set?
No,
all items have to return as a complete set in the original unworn
condition and original packaging.
Can
I return shoes or boots?
If
the boots or shoes you purchased do not fit they can be returned or
exchanged if they are unworn and in the original packaging, within 15
(fifteen) days of the purchase date. Shoes not shipped in their
original packaging or if the packaging that is damaged or marred due
to improper shipping by the customer is subject to a $10.00
repackaging fee Please note do not apply tape or labels
directly to the shoe boxes, wrap in a shipping paper or in a shipping
carton.
How
do I get reimbursed for my returned merchandise?
The
merchandise is refunded to the credit card used to make the
transaction or a store credit is issued. The original shipping and
handling charges are non-refundable. Refunds and store credit are for
merchandise only.
What
is a store credit?
A
store credit is a unique gift card number that is emailed to you. You
can use it to purchase any item at Yandy. A store credit never
expires.
How
long does it take to process my Return or Exchange?
Returns
and exchanges are process by the Yandy Return/Exchange Team within 24
hours of receipt from UPS, USPS, FedEx, or other shipping methods.
Please note during high volume times such as Halloween Christmas, and
Valentines Day it can take up to 30 days to process a customer
return.
How
will I know Yandy received my return or exchange?
Yandy
will email you when your exchange or return has been processed. The
email is sent to the email address on the order.
How
long does it take for my credit card to be refunded when return an
item?
Please
allow up to 2 billing cycles for a refund to appear on your credit
card statement. Many credit card companies have in their terms
and conditions that they have the right to take 3 –4 weeks to
credit your account with a refunded amount. On average a refund
posts to an account in 2 -5 business days after Yandy processes the
refund. If you have any questions concerning when your refund will
post on your account you must contact your credit card company or
bank.
Do
I have to pay for the shipping costs back to Yandy?
Yes,
the customer is responsible for all shipping cost incurred when
sending back any items. Yandy strongly recommends adding delivery
confirmation and/or signature confirmation to all return packages as
for Yandy is not responsible for any packages lost in the mail
stream. It is the customer’s responsibility to research
any lost package shipped back to Yandy that may have been lost in the
mail stream.
Do
I have to pay for the shipping cost for my new exchanged item from
Yandy?
No,
Yandy will ship your newly exchanged item free of charge. The
items will be shipped flat rate (2 –5 business days). If you
are in need of expedited shipping the customer will have to pay for
additional shipping charges for the upgraded.
Why
was my return package refused by Yandy and returned to me?
All
packages received back to Yandy must have a return authorization
number clearly written on the outside of the package. The
return package must be received within 15 day Standard Policy or
listed Holiday Policy.
Yandy
has the right to refuse any package or merchandise for the following
reasons:
No
Return Authorization Number / RA# on the outside of the package
Past
the Standard 15 day Return/Exchange Policy or the posted Holiday
Return Policy
An
ineligible return item (please see not eligible for return
list)
Unable
to accept do to condition of item.
Not
in original packaging
A
clearance / discounted item
When
I complete the RA Process is my requested exchange item on hold for
me?
No,
items chosen for exchange are based on availability at the time the
return items are received and cannot be placed on hold for a customer
while they are sending the original package back to Yandy. You can
complete a Fast Exchange so your requested item is shipped to you in
the next 24 hours.
What
is a Fast Exchange?
A
Fast Exchange is when you purchase your replacement exchange item
before shipping back the original item. When the original item
is received you are refunded as long as the item is in its’
original condition and within the 15 day time frame. A Fast Exchange
allows you to ensure you will receive the product faster than the
conventional exchange process. The Fast Exchange is a great option
for Hot Selling items and when you are in a time crunch. Please call
Yandy Customer Care 1.800.883.0860 to complete a Fast Exchange. This
option may not be available under Holiday Policies requirements.
What
if my order is received incomplete?
Contact
Yandy Customer Care immediately with your Order # and SKU#. Check to
make sure the missing item was included on your packing slip. We
asked at the time of purchase to please
inspect your package once you receive it. In the rare case there is a
damaged item, missing item or an incorrect item in your package we
require that you contact us within 48
hours
after receiving your package. If no attempt to contact us via
telephone, email, or Live Chat is made regarding the damaged /
missing items within 48 hours, all items are deemed correct &
received.
What
if one of my items is defective?
Contact
Yandy Customer Care immediately with your Order # and SKU#. Please
provide the nature of the defect. Yandy’s excellent customer
care team will work with you to resolve the situation. We asked at
the time of purchase to please
inspect your package once you receive it. In the rare case there is a
damaged item, missing item or an incorrect item in your package we
require that you contact us within 48
hours
after receiving your package. If no attempt to contact us via
telephone, email, or Live Chat is made regarding the damaged /
missing items within 48 hours, all items are deemed correct &
received.
Can
I cancel an order?
Please
call the Yandy Customer Care Team ASAP. If your order has not left
our warehouse, we will give our best efforts to locate the package
and make any necessary changes. If the order has already shipped, or
cannot be located in the shipping containers, Yandy will not be
responsible for any additional costs added to correct the order.
What
if I entered my shipping information incorrectly?
Yandy
ships all orders to the shipping address provided by the customer.
The address is sent through a computer generated shipping tool to
create a shipping label.
Customers
are responsible for submitting the complete required address
information including apartment numbers, building numbers, dorm
numbers, university/dorm names, company names, and / or any other
necessary shipping information.
The
Yandy computer generated shipping tool creates the label based on the
zip code/ postal code.
If
you notice an error, please contact Yandy ASAP to correct the
address.
If
the package has already shipped, there is a very limited amount of
support we can assist with, but we will go over our options to help
get your package on the right track.
UPS,
USPS- United States Postal Service, International Post or private
courier will not deliver package to a given address unless the
package is addressed to the listed resident.
As
a result, if you are shipping the package to an address that belongs
to a boyfriend, girlfriend, or someone else, you cannot list your
name as the recipient unless you list it as “In Care of”
/ C/O the resident of the shipping address.
Yandy
is not responsible for any additional charges needed to reship or
retrieve a package.
If
your package is returned to Yandy, there is a $5.95 US or $7.95
International fee to have the package reshipped with basic service.
You can upgrade to other shipping method for an additional fees.
If
a customer no longer wants to receive the package after submitting
incorrect address information, Yandy will only refund the merchandise
charges, the shipping charge fees will not be refunded.
What
address do I ship my return to?
Yandy
RA#________
21615
N. 7th Ave
Phoenix AZ 85027