YANDY RETURN AND EXCHANGE POLICY

We hope you enjoy your new Yandy merchandise, but if you are not satisfied, we will gladly help you return your items new and unworn item(s) for store credit, refund, or exchange. All qualifying return merchandise must be to Yandy within 30 days of purchase. Please view excluded items below.  There are separate return/exchange policies in place for Holiday items Halloween, Christmas and Valentine’s Day


What is your Halloween Return Policy?

FREE Costume Returns!
Try up to 3 costumes RISK FREE! Return any costumes within 2 weeks of arrival at no charge to you. Hurry, Deal Ends August 31, 2017. *Wigs, hosiery and shoes not included. Items must be returned in original condition for refund. US Only. 

All costume purchases made during September 1th and November 1st can be returned for Store Credit Only and returned within 30 days of purchase.  No exchanges or refunds. All exclusions apply.  


Exclusions to Return policy

  • Yandy does not accept returns of items that have been worn or subjected to destructive conditions.  

  • Items not returned in original condition are not eligible for refund, store credit, or exchange. 

  • Items that have been laundered.

  • Unsealed Panties

  • Unsealed Hosiery

  • Unsealed body stockings

  • Wigs

  • Items with tags removed.

  • Items that smell of cigarette smoke, body odor or perfume.

  • Items that have lotion or body glitter on them.

  • Items that have human & animal/pet hair on them.

  • Items that are soiled or stained.

  • Items not returned in original packaging.

  • Last Chance Sale Items

The above items that are not eligible for returns and will be returned to the customer at the customer's expense.


What is your Halloween Return Policy?

All costume purchases made during August 16th and September 23rd and returned by Oct 1st qualify for Free Shipping Labels and Refund.

All costume purchases made during September 24th and November 1st can be returned for Store Credit Only and returned within 30 days of purchase.  No exchanges or refunds.  


What is the Yandy Bra Collection Return Policy?

All bras from the Yandy Bra Collection are part of the Yandy Fit Guarantee and can be returned within 30 days of purchase regardless of reason.    Please use our online return authorization to obtain your free return label.


What is the Christmas Return Policy?

Returns of Christmas themed items purchased between November 21st and December 31st (of each year) must be post marked by January 7th (of the following year) to be eligible for refund, exchange, or store credit.


What is the Valentine’s Return Policy?

Returns of Christmas themed items purchased between January 15st and February 14th (of each year) must be post marked by February 24th  (of the following year) to be eligible for refund, exchange, or store credit.


 

 Easy Returns: How can I process my return online?

  1. Go to www.yandy.com/returnauthorization and Print confirmation page.  A copy is also emailed to you.


  1. Please try to reuse the original shipping package.   Pack items including the return authorization paperwork in the package.   SHOES: Please do not apply tape or labels to the shoe boxes, wrap in shipping paper or place the box in a shipping bag.  A $10 fee will be applied if the shoe box is damaged or missing.


  1. Return your package for processing.   An USPS return label was included with your packing slip if you are within the United States.  If you choose to use our USPS pre-paid return we will deduct $4.95 from your refund or store credit.  Free Exchanges - If you are exchanging your Yandy items there is no fee for use of the shipping label.  If you are outside the US or you want to use your own shipping method at your expense.  We strongly recommend adding delivery and / or signature confirmation.   Please address the return package as:

                                     Yandy.com

           Attn: Returns
           21615 N 7th Ave
           Phoenix AZ, 85027

  1. Returns and exchanges are generally processed by Yandy within 14 days of receipt. Please note, during seasonally high-volume periods (such as Halloween Christmas, and Valentine’s Day) it can take up to 21 days to process a customer return.



When will I receive my Store Credit?

Store credit will not be available until your return is processed.  Store Credit cannot be applied to an existing order and must be used at the time of purchase.  The gift card is ready for immediate use once issued.

 

When will I receive my Refund?

If you selected refund, we will credit your account when your return is processed 

Free Exchanges- you can use the USPS return label free of charge   Free Returns and Free Shipping on replacement.  If you selected Exchange, you will be able to exchange for the same item in a different size or color.  You cannot exchange for a different item, but you can select store credit or refund to purchase a new item.   We will exchange and ship your new item within 3 business days of receipt of return products.  We will ship the replacement item(s) free of charge with our Premium Shipping method.

 

Can I return items on an order I already did an exchange or return on?

You can exchange or return multiple items on an order but you cannot make multiple exchanges on the same order. We can only issue one RA# per order. You cannot make repeated returns on the same order.

 

Can I return only a portion of an item set?

No, all items must be returned as a complete set (just as they were purchased) in the original unworn condition and original packaging.

 

Can I return shoes or boots?

If the boots or shoes you purchased do not fit they can be returned if they are unworn and in the original packaging, within 30 (thirty) days of the purchase date. Shoes not shipped in their original packaging or if the packaging that is damaged or marred due to improper shipping by the customer is subject to a $10.00 repackaging fee Please note do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton. There is also a 15% restocking fee for any shoe that is refused or returned without a Return Authorization.

 

How will I know Yandy received my return or exchange?

Yandy will email you when your exchange or return has been processed. The email is sent to the email address on the order.

  

Do I have to pay for the shipping cost for my new exchanged item from Yandy?

No, Yandy will ship your newly exchanged item free of charge. The items will be shipped flat rate (2 -5 business days). If you need expedited shipping the customer must pay for additional shipping charges for the upgrade.