Eligible Holiday Gift items purchased between November 15, 2013 – December 31, 2013 must be post marked by Saturday January 7^th, 2014.  Eligible items can be returned for exchange, store credit, or refund.  The items must be in their original unworn condition with original packaging. If you are unable to obtain a return authorization number online you must call Yandy Customer Care for a RA# or your package will be refused upon delivery.

Eligible Valentine Gift Items must be return to Yandy post marked by February 22, 2014. Eligible items can be returned for exchange, store credit, or refund. The items must be in their original unworn condition with original packaging.  If you are unable to obtain an return authorization number online you must call Yandy Customer Care for an RA# or your package will be refused upon delivery.

1. Check your merchandise - make sure the items are in their original condition and you have the complete original packaging

2. Obtain access to a computer and printer.

3. Have your Order ID Number and ship to Zip Code available

4. Decide if you want to exchange the item or do you want a store credit or refund?

5. If you want to exchange your item(s) make sure you have the SKU#, size, and color of the new item(s).

6. To Obtain a Return Authorization click on link www.Yandy/returnauthorization.   Retrieve the referenced order by entering the order number and shipping zip code into the provided fields. 

7. Follow the Return Authorization prompts to complete the online process.

8. Print the Return Authorization form and place it inside the package along with the item(s) being returned or exchanged. A copy is also emailed to you.

9. If you are unable to print the Return Authorization please handwrite the information that is on your screen on to a piece of paper.  Be sure to include your RA number. 

10. If no Return Authorization is visible on the Outside of the package, Yandy will not accept the package and it will be returned to the customer at the customers’ expense.

11. As the customer you are responsible for the shipping fees back to Yandy. Please ship whatever shipping method you prefer.  Yandy strongly recommends adding delivery confirmation and/or signature confirmation to all return packages as Yandy is not responsible for any packages lost in the mail stream.  It is the customer's responsibility to research any lost package shipped back to Yandy that may have been lost in the mail stream.

12. Address the return package as stated on you RA# paperwork.

Yandy is aware that some of our international shipping options delivery beyond our return policy 15 days time frame. Please contact Yandy customer service at service@yandy.com so we can email you Return Authorization number. Please note international customers are responsible for the shipping fees on any exchanged products-$7.95 basic flat rate international service. You can upgrade to other shipping method for an additional fees. All other return terms and conditions are the same for international customers except for the time frame.

Most items purchased from Yandy are eligible for return or exchanged as long as they are in their original unworn condition, with all pieces/accessories, and in their original packaging. There are some items that cannot be returned. Please see below.

Items not returned in original condition are subject to no refund, no store credit, no exchange and / or a 20% restocking fee.

• Panties ( Please note, due to federal laws and for the health of our customers and staff, we are unable to issue refunds on opened panties or items that cover the crotch.

• Stocking, body stocking, Eye Lashes, Pasties, body appliques, and pantyhose

• Wigs

• Items that have been worn

• Items that have been laundered.

• Items with tags removed.

• Items that smell of cigarette smoke, body odor or perfume.

• Items that have lotion or body glitter on them.

• Items that have human & animal/pet hair on them.

• Items that are soiled or stained.

• Items not returned in original packaging.

• Sale or Clearance Items – This means you cannot return a clearance item due to dislike, quality, sizing, or color. It is a final Sale.

The above items that are not eligible for returns and will be returned back to the customer at the customer’s expense.

No, you can exchange or return multiple items on an order but you cannot make multiple exchanges on the same order. 1 RA# is issued to each order.  You cannot make repeated returns on the same order.

• Original tags

• Insert cards

• Vinyl Hanging Snap Bags with Photo Insert

• Bar code identification

• Sticker labels

• Boxes / Cartons

• Plastic packaging

If you cannot obtain a return authorization online please contact Yandy Customer Care 1.800.883.0860. Please do not ship your return back to Yandy because all packages are refused if they do not have a RA#.

Please do not try the intimate part of the items on.  We cannot accept the primary item back if the accessory items such as pantie or stockings have been tried on.  Just quickly try on the primary item such as baby doll or corset, not the accessory items such as the pantie or stockings.

No, all items have to return as a complete set in the original unworn condition and original packaging.

If the boots or shoes you purchased do not fit they can be returned or exchanged if they are unworn and in the original packaging, within 15 (fifteen) days of the purchase date.  Shoes not shipped in their original packaging or if the packaging that is damaged or marred due to improper shipping by the customer is subject to a $10.00 repackaging fee  Please note do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton.

The merchandise is refunded to the credit card used to make the transaction or a store credit is issued. The original shipping and handling charges are non-refundable. Refunds and store credit are for merchandise only.

A store credit is a unique gift card number that is emailed to you. You can use it to purchase any item at Yandy. A store credit never expires.

Returns and exchanges are process by the Yandy Return/Exchange Team within 24 hours of receipt from UPS, USPS, FedEx, or other shipping methods. Please note during high volume times such as Halloween Christmas, and Valentines Day it can take up to 30 days to process a customer return.

Yandy will email you when your exchange or return has been processed. The email is sent to the email address on the order.

Please allow up to 2 billing cycles for a refund to appear on your credit card statement.  Many credit card companies have in their terms and conditions that they have the right to take 3 –4 weeks to credit your account with a refunded amount.  On average a refund posts to an account in 2 -5 business days after Yandy processes the refund. If you have any questions concerning when your refund will post on your account you must contact your credit card company or bank.

Yes, the customer is responsible for all shipping cost incurred when sending back any items. Yandy strongly recommends adding delivery confirmation and/or signature confirmation to all return packages as for Yandy is not responsible for any packages lost in the mail stream.  It is the customer’s responsibility to research any lost package shipped back to Yandy that may have been lost in the mail stream.

No, Yandy will ship your newly exchanged item free of charge.  The items will be shipped flat rate (2 –5 business days). If you are in need of expedited shipping the customer will have to pay for additional shipping charges for the upgraded.

All packages received back to Yandy must have a return authorization number clearly written on the outside of the package.  The return package must be received within 15 day Standard Policy or listed Holiday Policy.

Yandy has the right to refuse any package or merchandise for the following reasons:

• No Return Authorization Number / RA# on the outside of the package

• Past the Standard 15 day Return/Exchange Policy or the posted Holiday Return Policy

• An ineligible return item  (please see not eligible for return list)

• Unable to accept do to condition of item.

• Not in original packaging

• A clearance / discounted item

No, items chosen for exchange are based on availability at the time the return items are received and cannot be placed on hold for a customer while they are sending the original package back to Yandy. You can complete a Fast Exchange so your requested item is shipped to you in the next 24 hours.

A Fast Exchange is when you purchase your replacement exchange item before shipping back the original item.  When the original item is received you are refunded as long as the item is in its’ original condition and within the 15 day time frame. A Fast Exchange allows you to ensure you will receive the product faster than the conventional exchange process. The Fast Exchange is a great option for Hot Selling items and when you are in a time crunch. Please call Yandy Customer Care 1.800.883.0860 to complete a Fast Exchange. This option may not be available under Holiday Policies requirements.

Contact Yandy Customer Care immediately with your Order # and SKU#. Check to make sure the missing item was included on your packing slip. We asked at the time of purchase to please inspect your package once you receive it. In the rare case there is a damaged item, missing item or an incorrect item in your package we require that you contact us within 48 hours after receiving your package. If no attempt to contact us via telephone, email, or Live Chat is made regarding the damaged / missing items within 48 hours, all items are deemed correct & received.

Contact Yandy Customer Care immediately with your Order # and SKU#. Please provide the nature of the defect. Yandy’s excellent customer care team will work with you to resolve the situation. We asked at the time of purchase to please inspect your package once you receive it. In the rare case there is a damaged item, missing item or an incorrect item in your package we require that you contact us within 48 hours after receiving your package. If no attempt to contact us via telephone, email, or Live Chat is made regarding the damaged / missing items within 48 hours, all items are deemed correct & received.

Please call the Yandy Customer Care Team ASAP. If your order has not left our warehouse, we will give our best efforts to locate the package and make any necessary changes. If the order has already shipped, or cannot be located in the shipping containers, Yandy will not be responsible for any additional costs added to correct the order.

Yandy ships all orders to the shipping address provided by the customer. The address is sent through a computer generated shipping tool to create a shipping label.

Customers are responsible for submitting the complete required address information including apartment numbers, building numbers, dorm numbers, university/dorm names, company names, and / or any other necessary shipping information.

The Yandy computer generated shipping tool creates the label based on the zip code/ postal code.

If you notice an error, please contact Yandy ASAP to correct the address.

If the package has already shipped, there is a very limited amount of support we can assist with, but we will go over our options to help get your package on the right track.

UPS, USPS- United States Postal Service, International Post or private courier will not deliver package to a given address unless the package is addressed to the listed resident.

As a result, if you are shipping the package to an address that belongs to a boyfriend, girlfriend, or someone else, you cannot list your name as the recipient unless you list it as “In Care of” / C/O the resident of the shipping address.

Yandy is not responsible for any additional charges needed to reship or retrieve a package.

If your package is returned to Yandy, there is a $5.95 US or $7.95 International fee to have the package reshipped with basic service. You can upgrade to other shipping method for an additional fees.

If a customer no longer wants to receive the package after submitting incorrect address information, Yandy will only refund the merchandise charges, the shipping charge fees will not be refunded.