YANDY RETURN AND EXCHANGE POLICY
We hope you enjoy your new Yandy merchandise, but if you are not satisfied, we will gladly help you return your new and unworn item(s) for store credit, refund, or exchange. If you purchased the item(s) in the last thirty (30) days, you can initiate a return online, otherwise, please call our friendly customer service team.
· Please inspect your package once you receive it. In the rare case there is a damaged item, missing item or an incorrect item in your package please contact us as soon as possible after receiving your package so we can address and correct any problems.
· Please try on the main portion of your item to ensure it fits properly. We are happy to accept returns of items in new and unworn condition
· There are separate return/exchange policies in place for Holiday items (Halloween, Christmas and Valentine’s Day) and the Yandy Bra Collection. Please see the respective FAQ’s below.
Processing Returns Easy as 1, 2, 3
1. Go to www.yandy.com/returnauthorization and Print confirmation page.
2. Please try to reuse the original shipping package.
a. Pack items including the return authorization paperwork in the package.
b. SHOES: Please do not apply tape or labels to the shoe boxes, wrap in shipping paper or place the box in a shipping bag. A $10 fee will be applied if the shoe box is damaged or missing.
3. Ship back to Yandy for processing
a. An USPS return label was included with your packing slip. There is a $4.95 deduction from your refund or store credit when the supplied return label is used for the return shipment.
b. Free Exchanges - If you are exchanging your Yandy items there is no fee for use of the shipping label.
c. If you want to use your own shipping method at your expense, please address the return package as:
21615 N 7th Ave
Phoenix AZ, 85027
YANDY RETURN POLICY FAQ
Do you take everything back?
We'll do our best to take care of you, but from time to time we cannot accommodate a return.
· Yandy does not accept returns of items that have been worn or subjected to destructive conditions. Items not returned in original condition are not eligible for refund, store credit, or exchange.
In addition, Yandy does not accept returns of:
· Items that have been laundered.
· Unsealed Panties
· Unsealed Hosiery
· Unsealed bodystockings
· Items with tags removed.
· Items that smell of cigarette smoke, body odor or perfume.
· Items that have lotion or body glitter on them.
· Items that have human & animal/pet hair on them.
· Items that are soiled or stained.
· Items not returned in original packaging.
· Sale or Clearance Items. This means you cannot return a clearance item due to dislike, quality, sizing, or color. It is a final Sale.
· The above items that are not eligible for returns and will be returned to the customer at the customer's expense.
Returning with in the US
Return your item(s) using the optional postage- paid USPS return label offered to you on your packing slip enclosed in your package. There is a $4.95 deduction from your refund or store credit when the supplied return label is used for the return shipment. If you opt not to use the return able provided, you as the customer are responsible for the return shipping fees. We strongly recommend adding delivery and / or signature confirmation. Returns will be processed within 3-14 business days upon receipt.
Returning outside the US
Complete the online Return Authorization process online. The customer is responsible for the shipping back to Yandy. We strongly recommend adding delivery and / or signature confirmation. Returns will be processed within 3-14 business days upon receipt.
Store credit will not be available until your return is processed. Store Credit cannot be applied to an existing order and must be used at the time of purchase. If you selected store credit, we will email you a store credit gift card within 3 business days of receipt of return products. The gift card is ready for immediate use.
If you selected refund, we will credit your account within 3 business days of receipt of return products. This will show on your next statement, depending on the issuing bank and/or billing cycle. Most refunds post on your account within 2-5 business days.
Free Exchanges- you can use the USPS return label free of charge Free Returns and Free Shipping on replacement. If you selected Exchange, you will be able to exchange for the same item in a different size or color. You cannot exchange for a different item, but you can select store credit or refund to purchase a new item. We will exchange and ship your new item within 3 business days of receipt of return products. We will ship the replacement item(s) free of charge with our Premium Shipping method.
What is the Yandy Bra Collection Return Policy?
All bras from the Yandy Bra Collection are part of the Yandy Fit Guarantee and can be returned within 30 days of purchase regardless of reason. Please use our online return authorization to obtain your free return label.
What is the Halloween Return Policy? ›
Halloween Costumes and accessories can be returned for store credit only when purchased between September 1st to Nov 1st.
What is the Christmas Return Policy? ›
Returns of Christmas themed
items purchased between November 21st and December 31st (of each year) must be
post marked by January 7th (of the following year) to be eligible for refund, exchange,
or store credit. Returns of Christmas themed items not postmarked by January
7th will be eligible for Yandy store credit only. The items must be in their
original unworn condition with original packaging. If you are unable to
obtain a return authorization number online, please call Yandy Customer Service
for a RA# or your package will be refused upon delivery.
Please see Yandy's Return and Exchange Policy for additional terms and conditions.
Can I return items on an order I already did an exchange or return on?
You can exchange or return multiple items on an order but you cannot make multiple exchanges on the same order. We can only issue one RA# per order. You cannot make repeated returns on the same order.
Can I return only a portion of an item set?
No, all items must be returned as a complete set (just as they were purchased) in the original unworn condition and original packaging.
Can I return shoes or boots?
If the boots or shoes you purchased do not fit they can be returned if they are unworn and in the original packaging, within 30 (thirty) days of the purchase date. Shoes not shipped in their original packaging or if the packaging that is damaged or marred due to improper shipping by the customer is subject to a $10.00 repackaging fee Please note do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton. There is also a 15% restocking fee for any shoe that is refused or returned without a Return Authorization.
How long does it take to process my Return or Exchange?
Returns and exchanges are generally processed by Yandy within 3 business days of receipt. Please note, during seasonally high volume periods (such as Halloween Christmas, and Valentine’s Day) it can take up to 15 days to process a customer return.
How will I know Yandy received my return or exchange?
Yandy will email you when your exchange or return has been processed. The email is sent to the email address on the order.
Do I have to pay for the shipping cost for my new exchanged item from Yandy?
No, Yandy will ship your newly exchanged item free of charge. The items will be shipped flat rate (2 -5 business days). If you need expedited shipping the customer must pay for additional shipping charges for the upgrade.
Why was my return package refused by Yandy and returned to me?
All packages shipped/delivered to Yandy must have a valid RA# clearly printed/written on the outside of the package. Any packages that arrive without a valid RA# will be refused and the carrier will return to you.
Yandy has the right to refuse any package or merchandise for the following reasons:
· No Return Authorization Number / RA# on the outside of the package
· Past the Standard 30-day Return/Exchange Policy or the posted Holiday Return Policy
· An ineligible return item (please see not eligible for return list)
· Unable to accept do to condition of item.
· Not in original packaging
· A clearance / discounted item
· Postage Due upon delivery