The photo is deceiving because it appears that the collar will stand up on this costume. In reality, it does not stay up at all. It lays flat on the shoulders. There is no cardboard or wire, etc. that would allow the collar to stand up the way it should on a vampire costume. I am returning and getting a refund. But I want to copy and paste the exact words from customer service when I emailed about this issue: "when costumes are shipped through the mail it does not look like the picture you will have to adjust it" It was stated just like that with no punctuation which is bothersome in itself, and the statement is not really what a customer wants to hear when ordering something from a website. The photo and description is all a customer has to go on when ordering on line. So in other words, she''s saying you don''t get the product the way it is shown/advertised on the site? This collar was not "adjustable"....It simply did not do what it does in the photo. And just an FYI...I had already tried another vampire costume from the Yandy site and the collar on it did not work properly, either. It would be different if these were $10 costumes from a big box discount store, but they are not.